Marley Erickson
16 Welch Street Wyee
Summary
Dynamic professional with a proven track record in customer service and time management, honed across roles at Kmartcorp and The Post Cafe. Excelled in enhancing customer satisfaction and loyalty through attentive service and efficient problem resolution. Skilled in multitasking and effective communication, contributing to improved operational efficiency and team cooperation.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Kmartcorp
09.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted customers with prompt and polite support in-person.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
- Managed cash register operations to ensure accurate financial transactions.
- Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
Delivery Driver
Domino's Pizza
08.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Answered common customer questions, accepted payments at delivery and pickup locations.
Wait Staff Member
The Post Cafe
09.2023 - 05.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Wait Staff Member
The Box On The Water
09.2022 - 05.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Education
High School Diploma -
Kincumber High School
Kincumber, NSW09-2024
Skills
- Flexible schedule availability
- Multitasking
- Effective communication
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Team cooperation
- Customer assistance
- Patience and empathy
- Effective Time Management
Timeline
Retail Assistant
Kmartcorp
09.2024 - Current
Delivery Driver
Domino's Pizza
08.2024 - Current
Wait Staff Member
The Post Cafe
09.2023 - 05.2024
Wait Staff Member
The Box On The Water
09.2022 - 05.2024
High School Diploma -
Kincumber High School
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