Martha Wikucha
Melton,VIC
Summary
Support Worker who is focused on improving the client lives through high-quality support and patient instruction. Proficient in life and social skills, helping clients integrate into community and live more robust lives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
Puzzle Support Services
01.2023 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
Receptionist
Punthill Apartment Hotels
12.2021 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information
Customer Service Representative
Serco Group
02.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards
Education
Certificate IV - Youth Work
RMIT University
Melbourne, VIC11.2019
High School Diploma -
Melton Secondary College
Melton, VIC10.2018
Skills
- Communication
- Reliability
- Flexibility
- Leadership
- Adaptable
- Time management
- Management
- Customer Service
Certification
- First Aid Certificate
- Working With Children's Check
- NDIS Screening Check
- CPR
- New Worker NDIS Induction Module
- Supporting Effectiveness Communication module
- Quality, Safety and You NDIS worker orientation module
Timeline
Support Worker
Puzzle Support Services
01.2023 - 06.2023
Receptionist
Punthill Apartment Hotels
12.2021 - 04.2023
Customer Service Representative
Serco Group
02.2020 - 08.2021
Certificate IV - Youth Work
RMIT University
High School Diploma -
Melton Secondary College
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