MARYAM MOHSENI
Melbourne ,VIC
Summary
Hardworking and adaptable with 7 years of experience in retail, fast food, and admin roles. Great with customers, a fast learner, and always ready to tackle new challenges. Looking to bring my skills to a dynamic team.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Bolton clarke
Burwood, VIC
05.2024 - 02.2025
- Resolved customer issues in an efficient and timely manner.
- Provided general administrative support including filing documents, scheduling appointments.
- Answered customer inquiries via telephone, email.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Team Member
Kmart
Cranbourne, Vic
01.2022 - 04.2024
- Greeted customers and provided excellent customer service
- Assisted in stocking shelves, setting up displays, and organizing merchandise
- Answered questions regarding products and services
- Provided excellent customer service by responding promptly to inquiries
- Organized shelves, counters, and displays to maintain a neat store environment.
Retail Assistance
Harris Scarfe
Narre Warren , Vic
06.2022 - 02.2024
- Maintained knowledge of current sales, promotions, and special offers
- Operated cash register efficiently to process payments from customers and refunds.
- Greeted customers and checked bags.
- Assisted customers with product selection, answered queries and provided advice.
Team Leader
Hungry Jack
Narre Warren , Vic
01.2019 - 06.2023
- Operated cash register to process customer payments accurately and efficiently.
- Worked both back and front of the store
- Resolved complaints and issues from customers
- Multitasking and Supervising Team members
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Education
Noble Park Secondary College
Melbourne VicSkills
- Strong work ethic
- Leadership qualities
- Customer Service
- Ability to work in team
- Communication
- Critical thinking and problem solving
- Initiative
- Cash Register Operation
- Admin
Reference
Tina - (TL) 0450 842 681
Timeline
Customer Service Officer
Bolton clarke
05.2024 - 02.2025
Retail Assistance
Harris Scarfe
06.2022 - 02.2024
Team Member
Kmart
01.2022 - 04.2024
Team Leader
Hungry Jack
01.2019 - 06.2023
Noble Park Secondary College