Mary Geowyn Medrano
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Mudgee Pit Stop Kebabs
2021.01 - 2023.11
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Increased repeat business through personalized attention and genuine care for guests' needs.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Fast Food Worker
KFC
2021.04 - 2022.01
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma -
St Matthews Catholic School
Mudgee, NSW11.2023
Skills
- Food Preparation
- Cleaning and Sanitizing
- Supply Restocking
- Health Code Compliance
- Upselling Strategies
- Excellent Communication
- Customer Service
- Problem Solving
- Multitasking Abilities
- Cash Handling
- Teamwork and Collaboration
Accomplishments
- First in Course for Year 12 English Advanced
- Employee of the Month at KFC
- Merit Award for the Individual Division in the Olympics Mathematics 3D Cup Pan-Asia Pacific International Invitation Competition 2018
- Bronze Medal for the Group Division in the Olympics Mathematics 3D Cup Pan-Asia Pacific International Invitation Competition 2018
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Fast Food Worker
KFC
2021.04 - 2022.01
Hospitality Worker
Mudgee Pit Stop Kebabs
2021.01 - 2023.11
High School Diploma -
St Matthews Catholic School
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