Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matai Totoa

Guildford,NSW

Summary

Hardworking Picker Packer experienced in warehouse safety and restocking duties. Careful Picker with extensive knowledge of Product packing and shipment procedures. Meticulous and dedicated to best-in-class quality and service. Proven history of success in environments and fast-paced workplaces. Hardworking professional with exceptional talents in fulfillment, communication. Energetic pick packer with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Woolworths
Mascot, NSW
07.2023 - Current
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Pick Packer

THE ICONIC - Fulfillment Centre
Fairfield, NSW
10.2021 - Current
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Customer Service Representative

The Reject Shop
Merrylands, NSW
12.2019 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided ongoing guest service.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.

Education

Granville South Creative And Performing Arts High School
Guildford, NSW
10.2021

Skills

  • Order picking
  • Package pickup and delivery
  • Order picking and processing
  • Inbound Phone Call Management
  • Communicating With Clients
  • Customer Relationship Management
  • Account Management
  • Delivery Tracking

Timeline

Call Center Representative

Woolworths
07.2023 - Current

Pick Packer

THE ICONIC - Fulfillment Centre
10.2021 - Current

Customer Service Representative

The Reject Shop
12.2019 - 04.2020

Granville South Creative And Performing Arts High School
Matai Totoa