Mathew Harvey
Central Coast,NSW
Summary
Dynamic Branch Manager with 14 years at Harvey Norman Commercial, excelling in team leadership and sales management. Spearheaded initiatives that boosted team performance and enhanced customer satisfaction.
Sales-based with a strong knowledge after 10 years of sales.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Manager
Harvey Norman Commercial
Somersby, NSW
01.2011 - Current
- Managed team of 40 personnel over a span of 14 years.
- Conducted interviews for recruitment and selection processes.
- Developed job descriptions to clarify training staff roles.
- Facilitated workplace health and safety training sessions to enhance employee knowledge.
- Helping the sales team to achieve sales targets.
- Making sure staff in different areas fulfill their work. Provided guidance and support to team members regarding problem resolution and customer service issues.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Sales Representative Team Leader
Harvey Norman Commercial
Somersby, NSW
01.1999 - Current
- Implemented incentive programs designed to motivate Sales Representatives.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Encouraged team members to exceed individual sales goals.
- Communicated regularly with upper management regarding progress towards departmental objectives.
- Ensured compliance with company policies and regulations at all times.
- Maintained detailed records of all sales activities within the team's CRM system.
- Developed relationships with key customers in order to secure long-term business partnerships.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Organized events such as trade shows or conferences to promote products or services.
- Sourced new leads through industry contacts, cold calling, and other methods of outreach.
- Resolved customer complaints promptly and professionally.
- Developed key customer relationships to increase sales.
- Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
Education
High School Diploma -
Fairvale High School
Fairfield, NSW11-1989
Skills
- Team leadership
- Employee training
- Sales management
- Customer service
- Regulatory compliance
- Performance management
Affiliations
- Bush walking
- Golf
- All Sports
- Reading Novels
Accomplishments
- Acheived budget 12 years onging year to year.
Certification
- 10 years experience on forklifts and stock pickers.
Timeline
Branch Manager
Harvey Norman Commercial
01.2011 - Current
Sales Representative Team Leader
Harvey Norman Commercial
01.1999 - Current
High School Diploma -
Fairvale High School
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