Matteo Masiero
Niddrie
Summary
Driven by results, I excelled as a Sales Assistant/Shift Supervisor at Glue Store, where I significantly enhanced customer satisfaction and sales through expert relationship-building and in-depth product knowledge. Skilled in cash handling and bilingual communication, I consistently surpassed sales targets, demonstrating a keen ability for performance analysis and stock management.
Overview
5
5
years of professional experience
Work History
Sales Assistant/Shift Supervisor
Glue Store
11.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Barista
Donut King
02.2019 - 11.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Education - Education
Victoria University
Melbourne, VICHigh School Diploma -
Penleigh & Essendon Grammar School
Keilor East, VIC11.2021
Skills
- Interpersonal relationships
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Bilingual (Italian)
- Performance Analysis
Accomplishments
- Captained my soccer team at both school and club level.
- Have won four consecutive AGSV intermediate soccer titles. (2016-2019
- Trained and played in England at the Manchester City academy (2017)
- Won the national Bill Turner cup representing my school (2017).
- Played soccer tournaments in both Belgium and Netherlands(2017).
References
Sumaya Klank
Regional Manager, GLUE Victoria
0403 088 568
Kate Thompson
Store Manager, Glue Highpoint
0424 897 993
Colin Cooper
Head of soccer at PEGS
0410 533 864
Timeline
Sales Assistant/Shift Supervisor
Glue Store
11.2022 - Current
Barista
Donut King
02.2019 - 11.2022
Bachelor of Education - Education
Victoria University
High School Diploma -
Penleigh & Essendon Grammar School
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