Matthew Snell
Highland Park,Australia
Summary
Focused Logistics Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Operations level manager with 20+ years of managerial experience. Strong strategic planning and people-management skills.
Overview
35
35
years of professional experience
Work History
Queensland Operations manager
MLA Holdings
Heathwood , Qld
01.2025 - Current
- Managed daily operations to ensure efficient workflow and resource allocation.
- Coordinated with team members to implement process improvements and enhance productivity.
- Oversaw inventory management, ensuring accurate tracking of supplies and materials.
- Managed operations across 3 branches and 17 agents statewide, optimizing service department performance and customer satisfaction.
Service / Operations Manager
Kalmar Global Equipment
Eagle Farm, Australia
06.2023 - 12.2024
- Day to day operations and allocation of 7 Service Technicians
- All compliance and paperwork associated with daily Service requirements for contracted and leased Container handlers.
- Daily allocation to ensure efficient work loads.
- All compliance and paperwork, And ensure delivery of manufactures standards.
Operations / Allocator
KKR TRANSPORT
Yatala, Australia
02.2022 - 06.2023
- Day to day operations and allocation of 18 trucks
- Delivery fuel and Diesel throughout QLD and NSW.
- All compliance and paperwork associated with daily road transport movement.
- Daily allocation to ensure efficient and legal movements.
- And ensure delivery of products to 92 sites and over 130 customers.
General Manager
Mania Group PTY LTD
Gold Coast, Australia
09.2011 - 02.2022
- Managed team of 12 drivers
- Oversee daily operations of 6 concrete Agis and 6 intra and interstate drop decks with ramps
- Reduced and controlled expenses by introducing various new policies and procedures
- Built financial model for new business unit.
- Defined strategy and business plan for start-up of logistics business.
- Initiated program that standardized employee training and led to increase in customer satisfaction.
NSW / QLD Operations Manager
Toll Energy
Brisbane, Australia
01.2009 - 01.2011
- Oversaw scheduling for the day-to-day activities of 35 transportation employees.
- Coordinated with freight forwarders to expedite international shipments.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Reported inventory balances and cycle counts in both the ERP and SAP systems.
- Stacked and transported all overstock to storage areas.
- Communicated with floor managers to determine merchandise placement.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Monitored department performance data to identify and avoid potential risks.
- Forecast manpower requirements based on daily workload and company targets.
- Established transportation cost standards and economical shipping practices.
Operations Manager
Greenfields Transport
Gold Coast, Australia
01.2004 - 01.2009
- Recruited, hired and trained 7 new employees for operations.
- Developed and shared best practices across the company.
- Oversaw scheduling for the day-to-day activities of 12 transportation employees.
- Established transportation cost standards and economical shipping practices.
- Loaded products weighing up to 32 tonnes onto trailers for delivery.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
Store Manager
Super cheap Autos
Canning Vale, Australia
01.1999 - 01.2004
- Maintained friendly and professional customer interactions.
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Maintained daily record of all transactions.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Trained staff to deliver outstanding customer service.
- Worked closely with the district manager to formulate and build the store brand.
Shift Manager
Linfox Transport
Kewdale, Australia
01.1997 - 01.1999
- Oversaw scheduling for the day-to-day activities of 70 transportation employees.
- Established transportation cost standards and economical shipping practices.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Loaded products weighing up to 700 tonnes onto trailers for delivery.
- Reported inventory balances and cycle counts in SAP systems.
- Evaluated and reconfigured systems to support customer service and operational goals.
- Inspected product load for accuracy and safely transported it on the various routes required.
- Forecast manpower requirements based on daily workload and company targets.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded and unloaded 65 delivery vans per shift.
Business Development Officer
Coke a Cola Amatil
Perth, Australia
01.1991 - 01.1997
- Managed a portfolio of 70 accounts, which generated $150000 in revenue per month.
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
- Wrote, proofed and edited sales proposals and correspondence.
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
- Addressed customer questions and concerns regarding products, prices and availability.
- Worked closely with company executives to identify new business opportunities.
- Delivered exceptional account service to strengthen customer loyalty.
- Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
National Sales Manager
Nurseryman's Supplies
Kewdale, Australia
01.2004
- Oversaw scheduling for the day-to-day activities of 15 transportation employees.
- Established transportation cost standards and economical shipping practices.
- Evaluated and reconfigure sales calls with team members to establish sales and customer retention goals.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Determined merchandise price schedules and discount rates.
- Maintained friendly and professional customer interactions.
- Trained in negotiations and time management.
- Shared product knowledge with customers while making personal recommendations.
- Monitored customer preferences to determine focus of sales efforts.
- Generated monthly and annual sales reports.
Education
Bachelor of Business - Logistics and Supply Chain Management
University of SA / Open University
Adelaide, SA, Australia07-2026
High School Diploma -
Woodvale Senior High School
Woodvale, WA, Australia01.1991
Skills
- Operations management
- Skilled negotiator
- Staff development
- Sound judgment
- Change management
- Computer-savvy
- Policy/program development
- Calm under pressure
- Cross-functional team management
- Complex problem solving
- Staff training
- Supervision and training
Affiliations
- Fire and Emergency Services of WA, Fire Fighter and Station Officer, 1989 - 2000, Crew leader of up to 12 appliances and 45 personnel
- Queensland Fire and Rescue (Rural), Gilston – Advancetown / Gilston Brigade QLD, 2000 - Current, Senior Fire Fighter
References
Available on Request
Timeline
Queensland Operations manager
MLA Holdings
01.2025 - Current
Service / Operations Manager
Kalmar Global Equipment
06.2023 - 12.2024
Operations / Allocator
KKR TRANSPORT
02.2022 - 06.2023
General Manager
Mania Group PTY LTD
09.2011 - 02.2022
NSW / QLD Operations Manager
Toll Energy
01.2009 - 01.2011
Operations Manager
Greenfields Transport
01.2004 - 01.2009
National Sales Manager
Nurseryman's Supplies
01.2004
Store Manager
Super cheap Autos
01.1999 - 01.2004
Shift Manager
Linfox Transport
01.1997 - 01.1999
Business Development Officer
Coke a Cola Amatil
01.1991 - 01.1997
Bachelor of Business - Logistics and Supply Chain Management
University of SA / Open University
High School Diploma -
Woodvale Senior High School