Matthew Charles Garraffo
Wangaratta,VIC
Summary
Enthusiastic case manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of case Management and relevant tasks. Motivated to learn, grow and excel in all aspects of Case Management .
Overview
25
25
years of professional experience
Work History
Kinship Case Manager
Victorian Aboriginal Child Care Agency
Wangaratta, Victoria
02.2020 - Current
- Provide a casework and case management service to Aboriginal children living in out of home care and ensure that the children's needs are met using a developmental and trauma informed approach.
- Regularly visit the children and young people in placements.
- Provide cultural information and support to kinship carers and clients.
- As required organize and facilitate access between the children and their parents or other family members.
- Identify children's needs using the Looking After Children framework and the resources needed to meet these needs as well as completing LAC documentation.
- Accurately update and maintain client data on the appropriate electronic data systems.
- Prepare Quarterly Reports, Court Reports and Best Interests Planning reports for each allocated child in a Kinship or foster care placement.
- Complete Carer Assessments and Permanent Care Assessments as required for kinship care.
- Provide formal supervision and support for carers and undertake annual reviews as required.
- Assist in Quality Improvement activities to ensure agency compliance with the Community Service Organization Registration Standards.
- Ensure compliance with legislation, contract and policy requirements in your day to day work in order to meet the organization's audit, contract and registration obligations.
- Informally mentored new case managers, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Grocery Manager
IGA Supermarket
Wangaratta, VIC
01.2012 - 03.2016
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
Nightfill Manager / Relief Duty Manager
Woolworths
Wangaratta, VIC
04.2009 - 12.2011
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked closely with Staff to maintain optimum levels of communication to effectively and efficiently complete projects.
- Developed and maintained courteous and effective working relationships.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Night Fill Sales Assistant
Woolworths Supermarket
Wangaratta, Victoria
05.1999 - 03.2009
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Diploma - Community Services
GoTafe
Wangaratta, Vic12.2019
Certificate IV - Community Service
GoTafe
Wangaratta, Vic11.2017
Skills
- Client needs assessments
- Written and verbal communication
- Customer service
- Interpersonal Communication
- Written Communication
- Multitasking abilities
- Compassion
- Teamwork
- Reunification procedures
- Case management proficiency
references
Wes Oliver
Senior Youth Justice Case Manager
Department of Justice
Mobile 0418 541 916
Natasha Garner
OOHC Team Leader Kinship Care & First Supports, Ovens Murray/Goulburn
VACCA Victorian Aboriginal Child Care Agency
M: 0448 266 505 E: natashag@vacca.org
Timeline
Kinship Case Manager
Victorian Aboriginal Child Care Agency
02.2020 - Current
Grocery Manager
IGA Supermarket
01.2012 - 03.2016
Nightfill Manager / Relief Duty Manager
Woolworths
04.2009 - 12.2011
Night Fill Sales Assistant
Woolworths Supermarket
05.1999 - 03.2009
Diploma - Community Services
GoTafe
Certificate IV - Community Service
GoTafe
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