Susan Razi
Melbourne,VIC
Summary
I am an empathetic and passionate person with experience in both supporting vulnerable people to achieve their goals and working in a professional team environment as a staff manager. I am looking for a role to use and expand my interpersonal and case-management skills to empower others. Results-driven case management professional with track record of effective client advocacy and support.
Advocate, understand and respect Aboriginal culture, values, and traditions, ensuring that the unique identity of each child is upheld.
Maintaining connections with family and community, recognizing the importance of kinship ties in Aboriginal culture.
Overview
9
9
years of professional experience
Work History
Kinship Case Manager
Victorian Aboriginal Child Care Agency
09.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Disability Support Coach
Merrylands Youth Centre
02.2022 - Current
- Supported young people and their families to achieve developmentally appropriate and personally meaningful goals
- De-escalated conflicts and negotiated mutually beneficial agreements between young people
- Encouraged young people to develop own activities and leadership skills through group discussions
- Transported clients and followed safe working procedures
- Facilitated skill-development and modelled emotional regulation with young people
Store Manager
Saba Chatswood Westfield
02.2019 - 04.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation., individual employee knowledge and service requirements
- Approved regular payroll submissions for employees
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns
- Protected store from loss or theft by setting and enforcing clear security policies
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed new store location from ground up by hiring and training efficient team
Disability Support Worker
MABLE
03.2019 - 05.2021
- Supported clients to achieve self-defined goals, working with their disabilities to encourage self-esteem and effectiveness
- Formed professional relationships with clients with a range of emotional, physical and developmental disabilities
- Maintained professional yet compassionate boundaries with clients in significant distress
- Drove clients safely to social activities and appointments
- Maintained safety with tidy, clean and hazard-free home environments
- Prepared nutritious meals to meet individual dietary needs for clients
Co-Site Manager
Saba - David Jones Chatswood
04.2016 - 02.2019
- Interviewed, hired and trained new workers
- Maintained records and logs of work performed and materials and equipment used
- Provided general office administration, correspondence, filing and spreadsheet development
- Established employee work schedules to properly staff 4 departments for each shift
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance
- Supervised contractor work processes and adherence to project schedule
Education
Diploma of Community Services -
Open Colleges
Sydney01.2022
Bachelor of Arts - Journalism
RMIT University
01.2004
Higher School Certificate -
01.2001
Skills
- First Aid/CPR certificate
- Working with children check
- Police check
- Case management
- Administrative Management
- Policies and Procedures
- First Aid/CPR
- Case Documenting
- Client Advocacy
Timeline
Kinship Case Manager
Victorian Aboriginal Child Care Agency
09.2024 - Current
Disability Support Coach
Merrylands Youth Centre
02.2022 - Current
Disability Support Worker
MABLE
03.2019 - 05.2021
Store Manager
Saba Chatswood Westfield
02.2019 - 04.2023
Co-Site Manager
Saba - David Jones Chatswood
04.2016 - 02.2019
Higher School Certificate -
Diploma of Community Services -
Open Colleges
Bachelor of Arts - Journalism
RMIT University
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