Cassandra Turner
South Morang,VIC
Summary
Knowledgeable Case Manager experienced in coordinating care for high risk adolescence and vulnerable people/families. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Extensive experience providing crisis intervention, crisis support to children, adolescents and adults. Trained in engaging with young people who have experienced sexual assault and other trauma. Understanding and compassionate professional committed to performing all duties in accordance with customary rules of ethics.
Overview
5
5
years of professional experience
Work History
Acting Senior Nugel Case Manager
Victorian Aboriginal Child Care Agency
2021.08 - Current
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted in-depth assessments to determine if children were safe from harm and how to create safety in a home environment.
- Developed and maintained strong working relationships with community partners to facilitate effective case management.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Residential Care Case Manager
Safe Places For Children
2019.05 - 2021.08
- Improve service plans based on progress assessments and client feedback..
- Work collaboratively with care team in the best interest of the young person
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Supervised visits between children and parents at various sites by providing children with age-appropriate opportunities for interaction with parents and by maintaining safety of all participants
- Updated documents and maintained permanent records.
- Supervised team of up to 18 youth workers, delivering in-depth training and mentoring.
Support Worker
Jigsaw Blue
2018.12 - 2019.05
- Handled common tasks with minimal oversight and shadowed senior crew members to develop advanced abilities.
- Organized effective medication plans to keep clients current with prescriptions.
- Supported individuals' personal hygiene by helping with basic tasks.
- Managed files and continuously updated and organized records.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
Education
Diploma - Community Services
Swinburne University of Technology
Melbourne, VIC04.2024
Certificate IV - Child, Youth And Family Intervention
Seed Skills
06.2020
Skills
- DFFH Sexual Abuse / Exploitation Training
- MARAM Training
- Therapeutic Crisis Intervention Training
- Beginning Practice Training (DFFH)
- Home Visits and Inspections
- Interviewing skills
- Emotional awareness
- Debrief and Counselling
- Referral Coordination
- Case Documentation
- Documentation And Reporting
Timeline
Acting Senior Nugel Case Manager
Victorian Aboriginal Child Care Agency
2021.08 - Current
Residential Care Case Manager
Safe Places For Children
2019.05 - 2021.08
Support Worker
Jigsaw Blue
2018.12 - 2019.05
Diploma - Community Services
Swinburne University of Technology
Certificate IV - Child, Youth And Family Intervention
Seed Skills
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