Maureen Mathie
Runaway Bay,Qld
Summary
I am a dedicated professional with strong background in providing care, guidance and support to youth, ranging from early childhood through to teenagers and parents in a group and home settings.
You will see I am a detail-oriented team player with strong organisational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy, with knowledge of standard policies and practices related to group care.
I am skilled in developing treatment plans, conducting assessments and documenting progress.
Committed to advocating for mental health and well-being of clients.
I am experienced in working with children and youth ranging from early childhood through teenagers. Adept at completing home inspections and guaranteeing adolescents are safe and well taken care of.
My personality ables me to easily cope with crisis situations and empathising with juveniles from different backgrounds.
Overview
3
3
years of professional experience
Work History
Residential Youth Care Worker
All Care Australia
03.2023 - Current
- Assisted residents in setting and achieving personal goals, empowering them to take ownership of their lives and make positive changes.
- Assisted with daily living tasks for improved quality of life for each resident in the program.
- Collaborated with case managers, therapists, and other professionals to develop personalized treatment plans for optimal results.
- Coordinated with external agencies for necessary resources and services, ensuring seamless continuum of care for each resident throughout their stay.
- Fostered a supportive living environment by addressing residents'' emotional and behavioral needs.
- De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
- Maintained a safe residential space through regular inspections, risk assessments, and adherence to safety protocols.
- Participated actively in ongoing professional development opportunities to enhance my knowledge of best practices in youth residential care work continually.
- Oversaw medication administration according to prescribed schedules, ensuring proper dosages were given accurately while maintaining detailed records of such transactions.
Sales Manager
Limitless Professional Training
01.2021 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Diploma - Diploma of Youth Family Intervention
Skills Generation
Brisbane, QLD12.2024
Skills
- Positive Reinforcement
- Community Resources
- Boundaries Establishment
- Multicultural Sensitivity
- Individualized support
- Youth supervision
- Behavior Management
- Mental Health Support
- Records Management
- Policy Development
- Decision-Making
- Conflict Resolution
- Interpersonal Communication
- Documentation And Reporting
- Client Needs Assessment
- Learning disability awareness
- Administration and management
Timeline
Residential Youth Care Worker
All Care Australia
03.2023 - Current
Sales Manager
Limitless Professional Training
01.2021 - 03.2023
Diploma - Diploma of Youth Family Intervention
Skills Generation
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