MCKENZIE MAUNSELL-NAMANA
Perth
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Strata Manager
Mark Hay Realty Group
East Perth
05.2023 - Current
- Led team in project planning and execution to achieve operational goals.
- Developed and implemented strategies for improving workflow efficiency across departments.
- Coordinated cross-functional meetings to align team objectives with company vision.
- Mentored new staff to enhance skills and ensure a collaborative work environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Created and issued Annual General Meeting Agendas and Minutes
- Facilitated Annual General Meetings and Council of Owners Meetings
Strata Manager Assistant
ACTON | BELLE PROPERTY STRATA
Perth
05.2022 - 05.2023
- Manage a portfolio of properties.
- Problem solving the enquiries/complaints received.
- Managing emails and incoming calls.
- Upkeeping files and managing accounts.
- Answering incoming phone calls
- Oversaw daily operations of property management and strata services.
Sampler/Weighbridge Operator
Co-operation Bulk Handling
Mingenew
10.2020 - 05.2022
- Carried out day to day duties accurately and efficiently.
- Actively listened to growers, handled concerns and requests quickly and escalated serious issues to supervisor.
- Offered friendly and efficient service to all growers, handled challenging situations with ease.
- Sampling trucks and communicating with the grower/driver.
- Communicating with growers and drivers to assure the highest grade possible.
Receival Point Operator
Co-operation Bulk Handling
Carnamah
10.2018 - 05.2022
- Client Handling with growers and drivers
- Shift work
- Communication with two ways
- Hand signal communication
- Out loading with trains and trucks
- Long hours
Kitchen Supervisor
Port Store Takeaway
Dongara
03.2017 - 10.2020
- Followed proper handling and sanitation procedures to ensure food safety for customers
- Trained and managed all kitchen staff, including employee development, following up with staff performance issues and conducting performance reviews.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Operating and maintaining commercial kitchen equipment to a safe manner.
- Prioritizing the daily workload with the customer orders.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Organizing working rosters on a weekly basis.
Education
High school Diploma -
Geraldton Senior Collage
Geraldton, Western AustraliaSkills
- Team player
- Customer Service
- Property management
- Conflict resolution
- Mentoring staff
- Attention to detail
- Goal setting
- Work prioritization
Certification
- RSA
- First Aid training
- Front End Loader Ticket
- Skid Steer
- Heavy Rigid License
References
- Kim Elliot, Supervisor at Co-operation Bulk Handling, 0438 037 784
- Thalia Menaglio, Strata Manager at Acton Belle Strata, 0423 067 745
- Alison Empillo, Head of Sales at Mark Hay Realty Group, 0413 161 144
Timeline
Strata Manager
Mark Hay Realty Group
05.2023 - Current
Strata Manager Assistant
ACTON | BELLE PROPERTY STRATA
05.2022 - 05.2023
Sampler/Weighbridge Operator
Co-operation Bulk Handling
10.2020 - 05.2022
Receival Point Operator
Co-operation Bulk Handling
10.2018 - 05.2022
Kitchen Supervisor
Port Store Takeaway
03.2017 - 10.2020
High school Diploma -
Geraldton Senior Collage