Md Iftakarul Alam Shamruj
Rockdale,Australia
Summary
Detail-oriented and customer-focused professional with hands-on experience in retail sales, POS operations, stock management, and basic IT support. Skilled in communicating technical and non-technical information clearly, assisting customers with technology-related products, and resolving POS system issues efficiently. Proven ability to manage transactions, maintain accurate records, and deliver high-quality customer service in fast-paced environments while supporting business operations and sales targets.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Retail Sales Assistant
WHSmith Australia
Sydney, Australia
09.2024 - Current
- Assisted customers with product selection and inquiries.
- Managed cash register operations using POS system and processed sales and returns.
- Provided product knowledge and recommendations to enhance customer experience.
- Handled inventory management, including restocking shelves and tracking supplies.
- Collaborated with team members to ensure optimal store conditions.
Stock Taker
RGIS Australia
, Australia
10.2024 - Current
- Conducted thorough inventory counts across various retail locations.
- Recorded and verified stock levels using handheld scanning devices.
- Collaborated with team members to ensure efficient counting processes.
- Organized and tracked items in the system using barcodes and scanners.
- Maintained accurate records of stock levels and movements.
- Adhered to company policies related to inventory control procedures.
Support Trainer
RTO and training support
Sydney, Australia
07.2023 - 09.2024
- Provided comprehensive IT and administrative support, enhancing system operations and database management.
- Assisted in preparing training materials and resources for instructors and participants.
- Maintained accurate records of participant registrations and attendance for compliance.
- Communicated with clients to address inquiries and provide program information.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted in accurate data entry and reporting, ensuring compliance with organizational standards.
Credentialing Specialist
Radiant Data Systems, Ltd
Dhaka, Bangladesh
05.2022 - 11.2022
- Reviewed provider credentials for compliance with regulatory standards.
- Communicated with healthcare providers regarding credentialing requirements and processes.
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Coordinated with internal departments such as medical staff services or risk management to resolve any issues identified during the verification process.
- Researched discrepancies between submitted provider data and verified sources when necessary.
- Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
Data Entry Associate
Quantanite
Dhaka, Bangladesh
02.2022 - 06.2022
- Entered and updated data into company database with accuracy and efficiency.
- Collaborated with team members to streamline data entry processes and workflows.
- Conducted routine audits of data for errors and discrepancies, correcting as needed.
- Utilized spreadsheet software to manage data sets and perform basic analysis tasks.
- Utilized knowledge of various computer programs such as Microsoft teams, Word, Excel, Access.
- Processed large volumes of data quickly, accurately, and efficiently.
- Improved quality of data by producing coherent definitions and data-naming standards.
Education
Master of Science - Information Technology
Asia Pacific International College
Parramatta, NSW10.2025
Bachelor of Science - Electrical and Electronics Engineering
East West University
Bangladesh01-2021
Skills
- Attention to Detail
- Customer service
- Team collaboration
- Point-of-sale system
- Inventory management
- Technical support
- Store maintenance
- IT support
- Data analysis
- Database management
- Inbound and outbound phone call handling
- Microsoft Excel
- Active Directory
Certification
Introduction to Security Information and Event Management (SIEM)
Timeline
Stock Taker
RGIS Australia
10.2024 - Current
Retail Sales Assistant
WHSmith Australia
09.2024 - Current
Support Trainer
RTO and training support
07.2023 - 09.2024
Credentialing Specialist
Radiant Data Systems, Ltd
05.2022 - 11.2022
Data Entry Associate
Quantanite
02.2022 - 06.2022
Master of Science - Information Technology
Asia Pacific International College
Bachelor of Science - Electrical and Electronics Engineering
East West University