Megan MacKinnon
Bundamba,QLD
Summary
Dedicated Support Worker with extensive experience at Pretty Little Grunters PTY LTD, skilled in daily living support and medication administration. Proven ability to enhance client well-being through personalized care and effective communication. Committed to fostering independence and dignity while ensuring compliance with health and safety standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Support Worker
Pretty Little Grunters PTY LTD
Ipswich, QLD
10.2024 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare professionals to develop tailored care plans for individuals.
- Monitored client progress and reported observations to support continuous improvement in care delivery.
- Trained new staff on operational procedures and client engagement techniques to enhance service quality.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Bar Attendant
Prince Of Wales Hotel
Ipswich, QLD
08.2008 - 01.2011
- Provided exceptional customer service by promptly serving drinks and responding to guest inquiries.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Collaborated with kitchen staff to facilitate timely service during high-volume events.
- Implemented efficient workflow processes that improved order accuracy and reduced wait times for guests.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Processed $Amount in customer monetary transactions daily and balanced register at end of shift.
- Lifted, carried and placed objects weighing up to Number pounds without assistance.
- Replaced empty kegs and soda syrups.
- Operated POS system to collect payments from customers.
- Greeted customers and provided friendly, knowledgeable service.
Independent Support Contractor
Megan MacKinnon
Ipswich, QLD
03.2020 - 09.2024
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Supported implementation of care plans, ensuring adherence to individual needs and preferences.
- Developed trusting relationships with clients, promoting emotional well-being and social engagement.
- Trained new staff on best practices for client care and safety protocols, enhancing team effectiveness.
- Advocated for client rights and needs, ensuring compliance with relevant regulations and standards.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
Teacher Aide
Ipswich Central State School
Ipswich, QLD
08.2018 - 09.2019
- Assisted teachers in classroom management and lesson preparation, enhancing student engagement.
- Supported students with diverse learning needs, promoting inclusive educational practices.
- Collaborated with staff to implement behavioral interventions, fostering a positive classroom environment.
- Supervised students during activities and transitions, ensuring safety and adherence to school policies.
- Developed rapport with students, cultivating a supportive atmosphere conducive to learning.
- Monitored student progress and provided feedback to teachers, aiding in tailored instructional approaches.
- Facilitated small group instruction for targeted skill development, boosting overall academic performance.
- Provided one-on-one tutoring sessions for struggling students, leading to increased confidence and success in coursework.
Support Worker
Rural Lifestyle Options
Beaudesert, QLD
02.2003 - 10.2005
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare professionals to develop tailored care plans for individuals.
- Facilitated communication between clients and families, ensuring needs are understood and met.
- Monitored client progress and reported observations to support continuous improvement in care delivery.
Assistant In Nursing
Star Gardens Aged Care Facility
Beaudesert, QLD
11.1994 - 05.2001
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported implementation of individualized care plans, enhancing resident well-being.
- Maintained cleanliness and organization of resident areas, promoting a safe environment.
Education
No Degree - Certificate III in Education Support
Strategix
Brisbane, QLDHigh School Diploma -
Beaudesert State High School
Beaudesert, QLD11.1994
Skills
- Daily living support
- Health and safety awareness
- Confidentiality and privacy
- Medication administration
- Documentation and reporting
- First aid and CPR
- Personal care assistance
Certification
☆ Current First Aid & CPR
☆ Current Disability Screening Check
☆ Hold Current Blue Card (working with Children Check) & Yellow Card (NDIS Disability Screening)
☆ Current Police Check
☆ Hold a valid Australian Driver's Licence
Timeline
Support Worker
Pretty Little Grunters PTY LTD
10.2024 - Current
Independent Support Contractor
Megan MacKinnon
03.2020 - 09.2024
Teacher Aide
Ipswich Central State School
08.2018 - 09.2019
Bar Attendant
Prince Of Wales Hotel
08.2008 - 01.2011
Support Worker
Rural Lifestyle Options
02.2003 - 10.2005
Assistant In Nursing
Star Gardens Aged Care Facility
11.1994 - 05.2001
No Degree - Certificate III in Education Support
Strategix
High School Diploma -
Beaudesert State High School