Melanie Allen
Capalaba,Australia
Summary
After years of being in The Same role I'm ready for a New exciting challenge.
Overview
18
18
years of professional experience
Work History
Customer Service Officer
Services Australia
Brisbane, Australia
04.2007 - Current
- I started My Career in 2007 with Medicare Australia. My Job Entailed processing Medicare Claims as well as Medicare Enrolments for Newly arrived Migrants, Registration of Babies into Medicare and pharmaceutical claims as well as processing Organ Donor Registrations.
- Also various Other Tasks. Including Change of address updating Bank information and Immunisation Updates, Quality Checking Other Staff work and Balancing Cash of an afternoon.
- In 2012 I relocated into a Centrelink Office when Medicare Become one Agency with Services Australia, And Learnt to Process Prison Release claims, Jobseeker Claims and Parenting Claims.
- I also work on Front counter and process various updates including Sale and Purchase of Property and Updates for Older Australians including Financials Updates eg Share updates, Bank and Coding new Super Income Streams assisting with getting online.
- Also Phoning Customers, Assisting with Claim Lodgement going through all the Questions and assistance to gathering Documents.
- I also Assist with Families Inquires about payments and assistance needed and general Child care Questions.
- I'm also a Quality Checker for Various services.
- When required I have travelled to other offices to train Staff in Medicare as alot of offices have limited Knowledge.
- After years of being in The Same role I'm ready for a New exciting challenge.
Education
High School Diploma -
Balmoral State High
Morningside 12-1995
Skills
- Certificate 3 In Telecommunication
- Customer Service Officer
- Medicare processing
- Customer inquiries
- Data entry
- Problem solving
- Effective communication
- Time management
- Inbound call management
- Database management
- Documentation and reporting
- Complaint handling
- Quality assurance monitoring
- Customer support
- Customer focus
- Employee development
- Call center experience
- Payment processing
Hobbies and Interests
- Traveling
- Spending time with family
Timeline
Customer Service Officer
Services Australia
04.2007 - Current
High School Diploma -
Balmoral State High