Melanie Pearson

• Organized staff meetings and took minutes, ensuring accurate records were kept for future reference.
• Coordinated special projects as assigned, demonstrating ability to multitask effectively under pressure.
• Volunteered to help with special projects of varying degrees of complexity.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
• Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
• Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
• Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
• Maintained membership database, ensuring that all information was current and accurate.
• Enhanced social media engagement through regular posting and audience interaction.
• Used social media platforms to promote and market services.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Built strong relationships with clients to deliver emotional support and companionship.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Assisted call-in customers with questions and orders.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

During January 2016 until April 2016, I was relocating from USA to Australia, and organising a working visa. I have since become an Australian Citizen.

• Assisted in organizing and executing successful community events, contributing to a stronger sense of belonging among residents.
• Streamlined administrative processes for greater efficiency in program coordination and management.
• Established strong rapport with clients from diverse backgrounds through empathetic listening skills coupled with a genuine desire to help them address their unique needs.
• Developed marketing materials such as flyers, brochures, newsletters to raise awareness about available services within the local area.
• Maintained accurate records of program participants, ensuring confidentiality while allowing for informed decision-making based on trends or patterns observed over time.
• Managed volunteer recruitment efforts to ensure adequate staffing for community projects and events.
• Collaborated with local organizations to maximize resources and strengthen partnerships for improved service delivery.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Administered and tracked client service payments.