Melanie Pitt

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Trained and motivated employees to perform daily business functions.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.

Provide admin support for both Perth Swan and Perth After Hours Clinics and the Street Doctor Service

Report any non-conformance or problem areas to the Practice Manager

Encourage ideas and feedback from team members at the clinic when developing and refining techniques and processes so all staff members are an integral part of the team

Orientate and provide training for new staff

Ensure all shifts are covered by appropriate staff

Produce end of month debtors list and end of month statements for all clinics

Reconcile and submitting online claiming

Daily banking and following up workers compensation claims

• Greeted patients, scheduled appointments and maintained records and accounts.
• Improved communication between patients and medical staff with accurate message relay.
• Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
• Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
• Maintained medical record database with up-to-date patient information and provided information to other providers.
• Streamlined appointment scheduling for improved clinic flow and reduced wait times.
• Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Documented patient dental health information, medical history, and vital signs for future reference.