MELISSA JOHNSON
North Haven,SA
Overview
20
20
years of professional experience
Work History
GAMING/ Duty Manager
Birkenhead tavern (Duxton)
Birkenhead , S.A
02.2017 - Current
- Supervised daily operations to ensure smooth workflow and exceptional service.
- Managed staff schedules to optimize team performance and coverage.
- Serving customers , answering phones
- Use of h & L pos system
GAMING /Duty Manager
THE EMU HOTEL
Morphett vale, S.A
01.2014 - 02.2016
- Supervise staff
- Customer Service
- Admin/banking
- Operate tab / keno
- RSA/RSG/RP
- MORPHETT VALE
- Supervised daily hotel operations to ensure guest satisfaction and service quality.
- Trained new employees on hotel services, standards, and customer service expectations.
DUTY/ GAMING MANAGER
THE AUSSIE INN HOTEL
Hackham, S.A
01.2006 - 12.2011
- Maintain gaming machines
- Customer service
- General housekeeping duties
- Serve drinks
- Operate keno
- Operate Tab machine
- RSA
- RP
Education
HOSPITALITY TRAINING -
CAREERLINK TRAINING SERVICES
SACE CERTIFICATE -
SIENA COLLEGE
Skills
- Excellent customer service / phone skills
- Ability to operate Tab & Keno/ jackpot club
- Experience in retail sales / Staff Supervising
- Experienced in money handling
- Efficient and effective worker
- Ability to use my own initiative
- Mature attitude towards work
- Well groomed, with excellent presentation
- Good team work skills
- Problem solver
- Experienced in food handling
- Coffee Making Skills
Demonstrated Skills And Abilities
- Excellent customer service / phone skills
- Ability to operate Tab & Keno/ jackpot club
- Experience in retail sales / Staff Supervising
- Experienced in money handling
- Efficient and effective worker
- Ability to use my own initiative
- Mature attitude towards work
- Well groomed, with excellent presentation
- Good team work skills
- Problem solver
- Experienced in food handling
- Coffee Making Skills
- RSA
- Advanced gaming
Attributes
- Punctual
- Responsible
- Self-motivated
- Cooperative
- Courteous
- Hard working
Hobbies and Interests
- Cooking & Entertaining
- Fishing
- Going to garage sales
References
Luke McKinlay
Assistant manager
Birkenhead tavern
0450 927 155
Jake Barreau
Former owner Birkenhead tavern
0407 188 622
Timeline
GAMING/ Duty Manager
Birkenhead tavern (Duxton)
02.2017 - Current
GAMING /Duty Manager
THE EMU HOTEL
01.2014 - 02.2016
DUTY/ GAMING MANAGER
THE AUSSIE INN HOTEL
01.2006 - 12.2011
HOSPITALITY TRAINING -
CAREERLINK TRAINING SERVICES
SACE CERTIFICATE -
SIENA COLLEGE