Melissa Matthews

• Human resource source management including recruitment and retention.
• Responsible for the daily management of labour costs, work hours, occupancy rates, patient flow and clinical service delivery.
• Improved cost management, Capex identification & Budget planning.
• complaint management.
• Risk management and investigation
• Employee engagement & Satisfaction. Performance management planning and Feedback.
• interpretation of NET Promoter score and implementation of improvement strategies.
• Working with senior management to implement directives.
• Development of Quality Improvement plans and implementation of improved handover techniques, nurse leader rounding, Falls reduction, noise reduction at ward level.
• Participation in working groups and committees including- Orthopaedic craft Group, Rehabilitation committee, Medication Management sub committee.
• Change Management- Rehabilitation consolidation of Service to Cabrini Brighton & relocation of department to 1 South.

Nurse Unit Manager

• 2011- 2021- NUM Gilmore ward- 28 bed Orthopaedic unit, specialising in Major Orthopaedic procedure THR, TKR, TSR- adult & Paediatric patient.
• 2015-2021- NUM High Dependency Unit- 6 bed, high acuity, patients requiring Cardiac/respiratory monitoring post elective surgery. Dual NUM position, ran two separate departments within the Hospital.
• 2007-2011- After Hours Hospital Coordinator- Management of The Avenue Hospital after hours and on the weekends- 122 beds. ALS trained.
• 1997-2011-RN Gilmore ward- Ortho surgical ward
• Ramsay Future Leader participant.