Melissa Truscott
Baldivis,Australia
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Training Coordinator
Baptistcare WA
Perth, Western Australia
12.2022 - Current
- Collaborating with key stakeholders to design and implement impactful training programs to align with organisational goals and address skill gaps
- Oversee successful implementation of learning programs and providing support
- Conduct regular assessments to identify learning styles and needs
- Work closely with HR Team, Managers and external training partners to ensure a strategic approach to learning and development
- Promote and influence a culture of continuous learning and development
- Advocating for professional development growth opportunities for all staff and supporting employees in their career development
- Collaborate with managers to develop their team members with training and development programs
- Monitor and develop E learning platform learning modules
- Produce reports and analysis data for direct line managers
- Change management support at site level – Delivery of new systems
- Work with project teams for merging of E learning platforms and new systems
- Creating and influencing culture change to all levels of employees
- Organising and setting up for training events at multiple site locations
- Developing and implementing Organisational Orientation to all new starters
- Implementing and delivery of Student Inductions to site.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Coordinated with subject matter experts to develop effective training content.
- Maintained accurate records of all trainings conducted.
- Coordination and delivery of Orientation and Induction for new staff
- Coordinating Student Placement and delivery of Inductions
- Coordinating Traineeships for existing staff
- Facilitated group discussions among trainees regarding topics covered during a session.
Youth Programs Development Officer
Shire of Serpentine Jarrahdale
, Western Australia
01.2022 - 12.2022
- Plan, facilitate and deliver youth focussed recreation, cultural and educational programs in accordance with identified local needs
- Developed creative strategies for approaching new prospects for donations.
- Assisted in developing proposals for new projects, programs, and initiatives.
- Collaborated with other departments to ensure successful implementation of donor-funded projects.
- Prepared reports on program outcomes for funders to demonstrate impact of donations.
- Created marketing materials such as brochures, newsletters, press releases.
- Assisted in preparing annual budgets and monitored expenses throughout the year.
- Provided guidance and training to staff members on development activities.
- Participated in regular meetings with senior management team to discuss progress.
- Utilized social media platforms like Twitter and Facebook to reach out to a wider audience.
- Monitored market conditions related to philanthropic efforts within the local community.
- Develop and maintain positive relationships with key stakeholders to address youth issues and deliver youth programs
- Collaborate and network with other Local Governments, agencies and organisations across the region
- Supervision and Leadership
- Inspire and support Youth Development Activity staff in the delivery of programs, to ensure they are proactive in assisting and advocating for the ongoing development of young people
- Represent the Shire at external meetings, working groups and committees.
Vocational Trainer
South Metropolitan Youth Link College
Perth, Western Australia
01.2019 - 12.2022
- Developed individualized learning plans for students with special needs or disabilities.
- Assessed student progress on an ongoing basis and provided feedback to ensure understanding and mastery of the material.
- Conducted regular meetings with faculty members to discuss teaching strategies and curriculum changes.
- Organized workshops and seminars to introduce new technologies in the vocational field.
- Established relationships with local businesses to provide internship opportunities for students.
- Encouraged active participation among all learners during class discussions and activities.
- Provided guidance and mentorship to help prepare students for successful careers after graduation.
- Drafted reports summarizing student progress throughout each semester or year.
- Communicated effectively with parents and guardians regarding student academic achievements or behavioral issues.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
- Selected curriculum and instructional aids to increase students' understanding of core concepts.
- Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
Vocational Trainer
Trainsmart
Perth, Western Australia
01.2017 - 01.2019
- Provided instruction to students in a variety of vocational fields.
- Created lesson plans for a wide range of classes and activities related to the vocational field.
- Assessed student progress on an ongoing basis and provided feedback to ensure understanding and mastery of the material.
- Developed individualized learning plans for students with special needs or disabilities.
- Conducted regular meetings with faculty members to discuss teaching strategies and curriculum changes.
- Organized workshops and seminars to introduce new technologies in the vocational field.
- Maintained records of student attendance, grades, test scores, disciplinary actions and other pertinent information.
- Evaluated job performance of graduating students by visiting employers' sites.
- Advised students on career paths available in their chosen field of study.
- Monitored safety protocols at all times while providing hands-on training to students in the classroom environment.
- Incorporated multimedia tools into lessons when appropriate to increase engagement level among learners.
- Established relationships with local businesses to provide internship opportunities for students.
- Collaborated with colleagues from other departments within the school district on joint projects related to vocational education.
- Communicated effectively with parents and guardians regarding student academic achievements or behavioral issues.
Professional Hairstylist and Trainer
Head Graffiti
Perth, Western Australia
03.2009 - 11.2017
- Attended trade shows or conventions related to hairstyling industry updates.
- Ensured client satisfaction by providing excellent customer service skills.
- Trained new employees on proper salon procedures and safety regulations.
- Verified that all products used met company standards for quality control.
- Operated cash register accurately to process payments from customers.
- Adhered to safety protocols while using sharp tools like shears or razors.
- Inspected equipment routinely to ensure it was working properly.
- Followed state laws regarding sanitation practices in the workplace.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Greeted and consulted with clients to determine their desired look.
- Provided hair services such as cutting, styling, coloring, and highlighting.
- Performed scalp treatments and conditioning treatments to improve the health of the hair.
- Maintained a clean and sanitary work station.
Hairdressing Apprenticeship
Rebecca Oates Hair Company Fremantle
01.2002 - 04.2009
- Completed a formal 4-year apprenticeship with Rebecca Oates Hair Company Fremantle.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Diploma of Community Development -
North Metropolitan Tafe
12.2022
Certificate IV in Training and Assessment -
Skills Strategies
Perth, WA09-2018
Certificate IV in Beauty Therapy -
International Academy of Beauty Therapy
Perth, WA07.2007
Certificate III in Hairdressing -
South Metropolitan Tafe
Perth, WA12-2005
Certificate of Secondary Education -
Frederick Irwin Anglican School
01.2001
Skills
- Strong problem-solving skills
- Ability to work autonomously
- Self-motivated to achieve effective results
- Work well in a team environment
- Strong focus on safety, proactively involved
- Ability to prioritize tasks
- Ability to build authentic relationships
- Ability to engage and influence people
- Able to be flexible and adapt to learn new systems quickly
- New program development
- Employee Coaching
- Schedule Management
- Learning Management Systems
- Feedback gathering
- Coaching and Mentoring
- Training delivery
- Needs Assessment
Certification
- Working with Children Check, 2024
- First Aid Certificate, 2023
- Current C class Driver’s License, 2026
Professional Development
- Therapeutic Crisis Intervention for Schools, 2020-2021, Crisis Prevention and Intervention, De-escalating the crisis, Managing and Safety Interventions, Behaviour Support Techniques
- Manutention Trainer in Health Care and Loads, 05/2023, Developing Skills
Personal Information
Nationality: Australian
References
- Catherine Lochhead, Volunteer Coordinator, Baptistcare WA, 0421 335 160
- Pamela Ulbricht, South Metropolitan Youth Link Community College, 0404 378 931
Timeline
Training Coordinator
Baptistcare WA
12.2022 - Current
Youth Programs Development Officer
Shire of Serpentine Jarrahdale
01.2022 - 12.2022
Vocational Trainer
South Metropolitan Youth Link College
01.2019 - 12.2022
Vocational Trainer
Trainsmart
01.2017 - 01.2019
Professional Hairstylist and Trainer
Head Graffiti
03.2009 - 11.2017
Hairdressing Apprenticeship
Rebecca Oates Hair Company Fremantle
01.2002 - 04.2009
Diploma of Community Development -
North Metropolitan Tafe
Certificate IV in Training and Assessment -
Skills Strategies
Certificate IV in Beauty Therapy -
International Academy of Beauty Therapy
Certificate III in Hairdressing -
South Metropolitan Tafe
Certificate of Secondary Education -
Frederick Irwin Anglican School
- Working with Children Check, 2024
- First Aid Certificate, 2023
- Current C class Driver’s License, 2026
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