Mercy Mutio
Armadale,WA
Summary
Dedicated Community Service Worker. I provide quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients to help them achieve their goals. Adept in general financial transactions and documentation. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with an evolving knowledge of the community services industry. Bilingual, hardworking, and ready to join my next team
Overview
2
2
years of professional experience
1
1
Certification
Work History
Residential Youth Care Worker
Bertram Cottages
Bertram, WA
08.2023 - Current
- Developed individualized plans for each resident to address their needs and goals.
- Facilitated group activities with the aim of promoting positive behavior change.
- Maintaining a steady environment for young people where the consequences and expectations are clear and realistic.
- Supporting them with daily activities like cooking or cleaning to help them develop their skills for independent living.
- Assisting young people to develop recreational hobbies and social skills through outings, camps, and various community groups.
- Ensured compliance with all state regulations related to residential care including safety standards.
Disability Support Worker
CTD Nursing
Freemantle, WA
03.2023 - Current
- Provided emotional support to individuals with physical or mental disabilities.
- Assisted clients in developing and achieving personal goals that resulted in improved self-confidence and independence.
- Developed a system for tracking and recording client progress, resulting in improved service delivery.
- Giving clients excellent assistance with tasks like meal preparation, community access, and personal care.
- Empowering and enabling clients to interact with their surroundings and take part in society.
- Maintained accurate records of client interactions and progress, ensuring all activities were compliant with relevant legislation and regulations.
Support Worker
Carers Plus
, WA
08.2022 - 06.2023
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Provided emotional and practical support to vulnerable adults.
- Created a crisis intervention plan that successfully managed difficult situations with clients.
- Provided emotional support to clients during difficult times, resulting in improved emotional well-being.
- Giving clients excellent assistance with tasks like meal preparation, community access, personal care, and supporting clinical care requirements.
Education
Diploma - Community Services
Stotts College
Perth WA07-2024
Skills
- Individualized support
- Role Modeling
- First-aid and CPR
- Time management
- Positive Reinforcement
- Abuse Identification
- Mental Health Support
- Advocacy
- Efficient Communication
- Recreational Activities
Certification
- First Aid and CPR
- Manual Handling
- WWC Check
- Australian Driver's License
- NDIS Worker's Screening
- Police Clearance
References
References available upon request.
Timeline
Residential Youth Care Worker
Bertram Cottages
08.2023 - Current
Disability Support Worker
CTD Nursing
03.2023 - Current
Support Worker
Carers Plus
08.2022 - 06.2023
Diploma - Community Services
Stotts College
- First Aid and CPR
- Manual Handling
- WWC Check
- Australian Driver's License
- NDIS Worker's Screening
- Police Clearance
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