Merridy Podesta
Wodonga,VIC
Summary
Accomplished Senior Hairdresser with a proven track record at Costa Glavas, enhancing salon performance through exceptional client relationship building and innovative styling techniques. Excelled in team development and client retention strategies, significantly boosting revenue. Skilled in multitasking and clear communication, consistently delivering outstanding results and fostering client loyalty.
Overview
7
7
years of professional experience
Work History
Senior Hairdresser
Mark La Greca
Mornington, VIC
01.2018 - Current
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Developed creative techniques to provide clients with latest hairstyles.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Offered professional cuts, color services and extensions to salon customers.
Senior Hairdresser
Costa Glavas
Port Melbourne, VIC
01.2019 - 11.2023
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Initiated and engaged clients in conversations as part of personalized service.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Answered phone calls and emails to schedule client appointments.
- Developed creative techniques to provide clients with latest hairstyles.
- Demonstrated thorough knowledge of all salon products and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Maintained regular client list and successfully handled walk-in customers.
- Offered professional cuts, color services and extensions to salon customers.
Education
Apprenticeship - Hair Design
Victorian University of Technology
Melbourne, VIC12.2001
Skills
- Client Relationship Building
- Goal Setting and Achievement
- Continuing education
- Client Retention Strategies
- Appointment Scheduling
- Decision-Making
- Relationship Building
- Team building
- Reliability
- Organizational Skills
- Clear Communication
- Multitasking Abilities
- Professionalism
- Product Sales
Timeline
Senior Hairdresser
Costa Glavas
01.2019 - 11.2023
Senior Hairdresser
Mark La Greca
01.2018 - Current
Apprenticeship - Hair Design
Victorian University of Technology