Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIA NILSSON

Brisbane,QLD

Summary

Reliable and upbeat retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

8
8
years of professional experience

Work History

Retail Assistant

Optus
Toowoomba, QLD
11.2023 - 01.2024
  • Assisted customers with product selection, answered queries and provided advice.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Set up mobile plans for customers
  • Upsold household nbn, mobile plans & accessories.

Barista

Caffe Aurora
Brendale, QLD
08.2023 - 10.2023
  • Prepared food ( slices buns, disputed ham, bacon, cheese, tomatoes, onion)
  • Services drive-thru, as well as front counter fast
  • Made breakfast burgers, salads, thick shakes, coffee
  • Eftpos transactions
  • EOD
  • Replenished store stock & kitchen stock

Beauty Therapist

Essential Beauty
Chermside, QLD
06.2023 - 08.2023
  • Assisted in all types of body piercing
  • Provided all types of waxing services
  • Provided education on types of jewellery for body piercing
  • Ensured all body piercing jewellery was autoclaved.

Beauty Therapist

Brazilian Hut
Brisbane, QLD
01.2022 - 05.2023
  • Assisted front reception of enquires, bookings, and payment options
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risks of shared environment
  • Maintained clean and sanitary workspace
  • Advised clients on proper home-care regimens
  • Increased sales by upselling
  • Answered multi-line phone system and emails to schedule clients and consultations
  • Developed loyal following of clients by providing high-quality services.

Apprentice Hairdresser

Hairhouse Warehouse
Morayfield, QLD
03.2020 - 12.2021
  • Shampooing & conditioning hair
  • Providing clients with head massages
  • Customer service
  • Store standards
  • Stocktake
  • Booking appointments and/or assisting with enquires
  • Colouring hair
  • Styling hair
  • Assisting senior stylist.

Emerging Stylist

Hairhouse Warehouse
North Lakes, QLD
07.2019 - 02.2020
  • Assisted senior hairdressers
  • Salon housekeeping
  • Assisted in retail
  • Front counter transactions
  • Educated customers on haircare & what products to use
  • EOD
  • Basin duties
  • Demonstrated hairstyles, hair tools

Beauty Therapist

TJ's Wax Pot & Tanning Studio
Mackay, QLD
02.2017 - 06.2019
  • Provided all body waxing services
  • Provided information on aftercare
  • Lash and brow services (lamination, lash lifts, lash & brow tints)
  • Provided mani & pedi's
  • Front counter transactions (afterpay, salon pay, zippay, click & collect)
  • Booked appointments
  • Phone enquires
  • Provided facials (analyised clients skins needs)
  • Full body massages

Emerging Stylist

Hustle & Flo
Mackay, QLD
01.2016 - 02.2017
  • Maintained stock replenishments
  • Assisted senior hairdressers
  • Basin duties (shampooed & conditioned, applied hair masks, provided head messages)
  • General housekeeping
  • Salon laundry
  • EOD
  • SOD
  • Provided color services
  • Provided styling services
  • Engaged in front counter transactions
  • Click & collect

Education

Hairdressing -

CQUni | Mackay
01.2018

Year 10 -

The Cathedral College | Rockhampton, QLD
12.2016

Skills

  • Active Listening
  • Effective Communication
  • Product Knowledge
  • Retail Transactions Processing
  • Upselling
  • Meeting KPI's
  • Housekeeping Duties
  • Retail Support
  • Building Customer Loyalty
  • Customer Assistance

Timeline

Retail Assistant

Optus
11.2023 - 01.2024

Barista

Caffe Aurora
08.2023 - 10.2023

Beauty Therapist

Essential Beauty
06.2023 - 08.2023

Beauty Therapist

Brazilian Hut
01.2022 - 05.2023

Apprentice Hairdresser

Hairhouse Warehouse
03.2020 - 12.2021

Emerging Stylist

Hairhouse Warehouse
07.2019 - 02.2020

Beauty Therapist

TJ's Wax Pot & Tanning Studio
02.2017 - 06.2019

Emerging Stylist

Hustle & Flo
01.2016 - 02.2017

Hairdressing -

CQUni | Mackay

Year 10 -

The Cathedral College | Rockhampton, QLD

Similar Profiles

CREATE PROFILE
MIA NILSSON