Mia Politch
Sunshine Coast
Summary
Dedicated and customer focused professional employee with a strong background in hospitality, seeking an administrative role. Experienced in providing exceptional guest service, managing reservations, handling administrative tasks, and ensuring a welcoming environment. Skilled in multitasking, problem-solving and maintaining professionalism in fast pace settings. Passionate about creating positive first impressions and delivering outstanding customer experiences.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Aussie World
08.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Often trusted to supervise closing shifts.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new staff members on company policies and procedures.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
Retail Sales Worker
Aussie World
08.2023 - 01.2024
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Barista
Mint Cafe
08.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Independently trusted to open and close store.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Cafe Worker
Jamaica Blue
03.2021 - 09.2021
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Education
High School Diploma -
Mountain Creek State High School
Mountain Creek 11-2023
Skills
- Adaptability under pressure
- Patience and empathy
- Team player
- Cleanliness and hygiene
- Opening and closing duties
- Exceptional customer service
- Interpersonal relations
- Adaptive and creative
- Issue resolution
- Cross-training capabilities
Timeline
Food and Beverage Attendant
Aussie World
08.2023 - Current
Retail Sales Worker
Aussie World
08.2023 - 01.2024
Barista
Mint Cafe
08.2021 - 08.2023
Cafe Worker
Jamaica Blue
03.2021 - 09.2021
High School Diploma -
Mountain Creek State High School
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