Mia Pralija
18 Fern Street Surfers Paradise,QLD
Summary
Passionate and detailed-oriented Healthcare Administrator with a proven track record of bringing forth the necessary skills and work ethic to support productivity and efficiency in a busy hospital environment. Adept in effectively managing day to day operations to ensure positive staff morale and patient satisfaction.
Overview
3
3
years of professional experience
Work History
Administration Officer
Gold Coast Private Hospital
04.2022 - Current
- Processed patient pre-admission paperwork for day surgery and theatre
- Answered all incoming phone enquirers efficiently and professionally
- Dealt with sensitive and confidential information appropriately and in a timely manner
- Completing patient health fund checks and liasing with health funds
- Taking payments from patients over the phone
- Completing day to day data entry and updating patient details onto webpas.
Administration Officer
Covax Australia
10.2021 - 03.2022
- Provided efficient and accurate administration support to the clinical team
- Provided effective communications by responding appropriately to customer enquiries
- Maintained data and managed all patient information in accordance with legislation, standards, policies, procedures information
- Monitored and updated database and managed appointment scheduling
- Completed Queensland Health mandatory training courses
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Education
Diploma of Nursing -
TAFE Queensland
01.2020
Skills
- Data Entry
- Customer Service
- Time Management
- Organization
Personal Information
Title: Administrator Officer
Timeline
Administration Officer
Gold Coast Private Hospital
04.2022 - Current
Administration Officer
Covax Australia
10.2021 - 03.2022
Diploma of Nursing -
TAFE Queensland
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