Mia Vlouhos
Galston
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
DOB: 31/05/2005
Overview
6
6
years of professional experience
Work History
Barista and Cafe Worker
Hidden Jem
02.2024 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted a welcoming atmosphere by greeting customers with a friendly attitude and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated commercial coffee machines and other cafe-specific cold drinks.
Mimco Christmas Casual
Country Road Group
11.2022 - 01.2023
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Responded to customer concerns and questions on daily basis.
- Helped customers complete purchases, locate items and join reward programs.
Restaurant Waitress
Billy The Greek
12.2021 - 09.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cafe Worker
Glenorie Bakery
02.2019 - 11.2021
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
Education
Macquarie University
Sydney, NSWOakhill College
Castle Hill, NSW01.2022
Galston High School
Galston, NSW01.2018
Northholm Grammar School
Arcadia, NSW01.2014
Skills
- Product Promotion
- Highly organised and efficient
- Warm and Friendly
- Fast learner
- Cash management
- Customer service
- Upselling Strategies
- Retail Sales
Timeline
Barista and Cafe Worker
Hidden Jem
02.2024 - Current
Mimco Christmas Casual
Country Road Group
11.2022 - 01.2023
Restaurant Waitress
Billy The Greek
12.2021 - 09.2022
Cafe Worker
Glenorie Bakery
02.2019 - 11.2021
Macquarie University
Oakhill College
Galston High School
Northholm Grammar School
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