Maisara Syed
Cafe Worker
Sydney,NSW
Summary
Energetic and personable with flair for providing excellent customer service in fast-paced environment. Understanding of beverage preparation and food handling, with strong attention to cleanliness and presentation. Dedicated to enhancing customer experiences and fostering welcoming atmosphere.
Interested in learning new skills in the workforce, especially with customer service and interacting with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Worker
Leaf Cafe & Co Macarthur Square
11.2024 - Current
- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Made speciality drinks and acai bowls to a high standard, offering great quality drinks and food in a very popular and busy cafe.
- Assisted in maintaining cleanliness and organization of cafe workspace and dining areas.
- Engaged with customers to promote daily specials, increasing overall sales through effective communication.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Trained new cafe workers in sales, customer service, and safety.
Cafe Worker
Banksia Cafe and Desert Bar
07.2024 - 11.2024
- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Operated espresso machine and food preparation equipment to maintain quality standards.
- Completed milkshakes and ice cream desserts for customers.
- Made delicious savoury and sweet crepes for customers
Cafe Worker
Parx Coffeehouse
01.2023 - 07.2024
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Restaurant Worker
Camden Valley Inn
01.2022 - 01.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Prepared and served food items, adhering to safety and sanitation standards consistently.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Assisted in training new staff on operational procedures and best practices.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
Education
Bachelor of Law/ Arts (Majoring in Psychology) - Law
University of Wollongong
Wollongong, NSW11-2030
Skills
- Staff leadership
- Attention to detail
- Product presentation
- Cash handling proficiency
- Menu memorization
- Product knowledge
- Product promotion
- Upselling techniques
- Sales and marketing
- Friendly and outgoing
Certification
Higher School Certificate
Timeline
Cafe Worker
Leaf Cafe & Co Macarthur Square
11.2024 - Current
Cafe Worker
Banksia Cafe and Desert Bar
07.2024 - 11.2024
Cafe Worker
Parx Coffeehouse
01.2023 - 07.2024
Restaurant Worker
Camden Valley Inn
01.2022 - 01.2023
Bachelor of Law/ Arts (Majoring in Psychology) - Law
University of Wollongong
Higher School Certificate
Completed my HSC and achieved a 92 ATAR. My strengths were Society and Culture as I came first in my class all year round and Legal Studies.