Summary
Overview
Work History
Education
Skills
Football
Timeline
CustomerServiceRepresentative

Mibaraka Ruhirika

Customer Service Representative
Collingwood Park,QLD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
years of post-secondary education

Work History

Casual Team Member

KFC
Bundamba, QLD
10.2021 - Current
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.

Casual Team Member

Kmart
Redbank, QLD
10.2020 - 10.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Followed company procedures to improve inventory management and reduce shrinkage.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Learned all required tasks quickly to maximize performance.
  • Sought out ways to go above and beyond job requirements.

Pharmacy Assistant

Priceline Pharmacy
Brisbane, QLD
09.2019 - 09.2021
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Verified order information against computer database.
  • Received incoming supplies and stocked in correct locations.

Customer Service Representative

Neema Ya Mungu
Redbank Plains, QLD
01.2021 - 06.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor of Psychological Science/ Buisness - Psychology And Business

Griffith University
Mount Gravatt, QLD
03.2022 - 10.2025

High School Diploma -

ST James College Brisbane
Spring Hill, QLD
11.2021 - 11.2021

Certificate III Fitness - Health And Physical Fitness

Binnacle Training College Pty Ltd
Springhill
01.2020 - 11.2021

CERTIFICATE II SPORT AND REACTION - Health And Physical Fitness

Binnacle Training College Pty Ltd
Springhill
04.2020 - 10.2020

CERTIFICATE II HEALTH SUPPORT SERVICE - Health And Wellness

Ablecare Pty Ltd
Milton QLD
02.2020 - 08.2021

CERTIFICATE I EMPLOYMENT PATHWAY - Employment

IVET Institute Pty Ltd (as Trustee For The IVET in
St James College
07.2019 - 12.2019

Skills

    Customer communication

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Football

I am able to use variety of instructional techniques and media to meet the needs and improve the abilities of student athletes in the sport assigned. Also able to Manage and supervise athletic activities, contests, and practice sessions to promote individual growth in athletic skills, teamwork, and good sportsmanship.

Timeline

Bachelor of Psychological Science/ Buisness - Psychology And Business

Griffith University
03.2022 - 10.2025

High School Diploma -

ST James College Brisbane
11.2021 - 11.2021

Casual Team Member

KFC
10.2021 - Current

Customer Service Representative

Neema Ya Mungu
01.2021 - 06.2021

Casual Team Member

Kmart
10.2020 - 10.2021

CERTIFICATE II SPORT AND REACTION - Health And Physical Fitness

Binnacle Training College Pty Ltd
04.2020 - 10.2020

CERTIFICATE II HEALTH SUPPORT SERVICE - Health And Wellness

Ablecare Pty Ltd
02.2020 - 08.2021

Certificate III Fitness - Health And Physical Fitness

Binnacle Training College Pty Ltd
01.2020 - 11.2021

Pharmacy Assistant

Priceline Pharmacy
09.2019 - 09.2021

CERTIFICATE I EMPLOYMENT PATHWAY - Employment

IVET Institute Pty Ltd (as Trustee For The IVET in
07.2019 - 12.2019
Mibaraka RuhirikaCustomer Service Representative