Michael Cameron
Menzies,Australia
Summary
Flexible hard worker ready to learn and contribute to team success. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Centre Service Manager
Gidgee Healing
Normanton, QLD
08.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Provided individual counseling and group therapy to clients with substance abuse issues.
- Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.
- Educated clients about the risks associated with drug and alcohol use.
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Provided referrals for additional resources such as medical care or housing assistance.
- Prepared detailed reports documenting client interactions and progress towards goals.
- Identified high risk situations that may lead to relapse or increased risk of harm due to substance use behaviors.
- Identified treatment goals based on individual diagnosis and history.
- Guided clients in developing skills or strategies for dealing with problems.
Kalpin-ngurru Katjarra Coordinator
North West Queensland Indigenous Catholic Social Services
Mount Isa, QLD
01.2023 - Current
- Delegated work to team members and checked for completion in compliance with company guidelines and customer needs.
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
- Evaluated construction quality and company policies.
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Family Support Specialist
Save the Children
Mount Isa, QLD
07.2021 - 12.2022
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and families.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Met with clients to determine necessary services and make treatment recommendations.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Family Wellbeing Officer
Mamu Health Service Limited
Innisfail , QLD
06.2017 - 05.2021
- Assisting parents/families who are vulnerable or at risk of entering into the Child Protection system.
- Providing parents/families with practical guidance, advice and support to strengthen, enhance and value their parenting skills so that their child/children are safe and cared for.
- Referring, communicating and liaising with Child Safety, Health Services, Government and Non-Government services supporting the needs of the parents/families.
- Case management and report writing on ARC and Communicare system. Meeting deadlines and meeting weekly/monthly KPI Targets Provide support services to Aboriginal and/or Torres Strait Islander parents/families in the Cassowary Coast Distract.
- Support and participate in the early-intervention process to enhance the involvement of Aboriginal and Torres Strait Islander parents/ families working towards addressing the concerns that Child Safety has.
- Develop work plans designed to assist the parent/family in working towards their goals as outlined in the concerns received around the parent/family. • Participate in activities to develop productive partnerships between members of the community and stakeholders.
Family Support Worker
Cape York Remote Area Aboriginal and Torres Strait Islander Child Care Advisory Association Inc
Cairns, 4870
06.2016 - 05.2017
- Providing parents/families with practical guidance, advice and support to strengthen, enhance and value their parenting skills so that their child/children are safe and cared for.
- Acknowledge the personal, cultural and spiritual wellbeing of parents/families offering client focused support.
- Referring, communicating and liaising with Child Safety, Health Services, Government and Non-Government services supporting the needs of the parents/families.
- Case management and report writing on CSIS system. Meeting deadlines and meeting weekly/monthly KPI Targets Provide support services to Aboriginal and/or Torres Strait Islander parents/families in the Cairns District and the Cape York Peninsula regions.
- Support and participate in the early-intervention process to enhance the involvement of Aboriginal and Torres Strait Islander parents/ families working towards addressing the concerns that Child Safety has.
- Develop work plans designed to assist the parent/family in working towards their goals as outlined in the concerns received around the parent/family.
- Establish and maintain links with support services to gather the information of the support service to assist in the advancement of Aboriginal and Torres Strait Islander parents/families.
- Participate in activities to develop productive partnerships between members of the community and stakeholders.
Team Leader
Cape York Employment
Cairns, QLD
03.2016 - 04.2016
- Site Manager, Making sure all Work for The Doll Activities has the right equipment.
- Ordering of purchases Attending appointments for job seekers and explaining of what could happen if they did not attend activities or appointments.
Dispatcher
Oz Minerals / MMG Century Mine Site
01.2007 - 01.2016
- Analysing Modular data and reporting to management: efficiency performance and improvement strategies PowerView Data Analysis Co-ordination, Training and running of Modular Mining System Liaising with Modular to maintain and repair any system or reporting defects through Customer Care System Technical data support for Production supervisors for fleet optimisation Department development through quality training (internal and external), effective KPI interpretation and application.
Open Cut Plant Operator, Caterpillar
OZ Minerals / MMG Century Mine Site
, QLD
11.2001 - 01.2007
- Operation of the following equipment: Komatsu 630E & 830E Dump trucks Komatsu 785HD Dump trucks, 777C Dump trucks, 785C Dump trucks Hitachi EH1700 Dump trucks, D10R & D10R II, D10N.
Education
High School Diploma -
Woree State High School
Cairns11.2000
Skills
- Senior First Aid
- Qld Licence
- QMS 1 Risk Management, QMS 2 Safety and Health Investigations, QMS 3 Communicate Information
- Modular Mining Level 2 Dispatcher
References
Faisal Khan
North West Queensland Indigenous Catholic Social Services
Chief Executive Office
Phone: 0457 879 430
Dolly Hankin
Aboriginal and Islander Catholic Council
Murri Women's Group Co-ordinator
Phone: (07) 4749 8570
Sandra Ambrum
Mamu Health Service
Family Wellbeing Team Co-ordinator
Phone: 0422 196 536
Timeline
Centre Service Manager
Gidgee Healing
08.2023 - Current
Kalpin-ngurru Katjarra Coordinator
North West Queensland Indigenous Catholic Social Services
01.2023 - Current
Family Support Specialist
Save the Children
07.2021 - 12.2022
Family Wellbeing Officer
Mamu Health Service Limited
06.2017 - 05.2021
Family Support Worker
Cape York Remote Area Aboriginal and Torres Strait Islander Child Care Advisory Association Inc
06.2016 - 05.2017
Team Leader
Cape York Employment
03.2016 - 04.2016
Dispatcher
Oz Minerals / MMG Century Mine Site
01.2007 - 01.2016
Open Cut Plant Operator, Caterpillar
OZ Minerals / MMG Century Mine Site
11.2001 - 01.2007
High School Diploma -
Woree State High School
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