Michael Ghobrial
Meadowbank,NSW
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Electonic Gaming Technician
The Star Casino Sydney
08.2016 - Current
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Diagnosed and repaired problems with electrical and mechanical systems.
Supervisor of Operations
Australia Post
03.2012 - 06.2016
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Apprenticeship - Telecommunications
TAFE NSW
Sydney NSW12.2018
Skills
- Operations Monitoring
- Blueprint Reading
- System Troubleshooting
- Quality Control
- Customer Service
- Issue Analysis
- System Installation
- Information Tracking
- Safety Equipment
Accomplishments
Excellent customer service
Supporting other teams
Certification
Gaming Casino License
References
References available upon request.
Timeline
Electonic Gaming Technician
The Star Casino Sydney
08.2016 - Current
Supervisor of Operations
Australia Post
03.2012 - 06.2016
Apprenticeship - Telecommunications
TAFE NSW
Gaming Casino License
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