Trafford McCrory
Loganlea,QLD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. I grew up in a Police family and understand the need to react to situations, without being hurt and trying to get a positive resolution. I am physically fit and train daily.
Overview
9
9
years of professional experience
Work History
Retail Assistant
Patrick Gallagher Hotels
Loganlea, QLD
10.2019 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Negotiate positive outcomes with unruly, intoxicated, drug affected and aggressive patrons.
Retail Sales Associate
Bunnings Warehouse
Gold Coast, QLD
07.2014 - 06.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Work alone and alongside customers in designing kitchens and flooring.
- Working at short notice.
Tennis Coach
Sonic Tennis
Palm Beach, QLD
02.2013 - 06.2015
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Volunteered to coach disadvantaged inner-city youth in basics of tennis.
- Prepared athletes for special competitions and tournaments.
Education
No Degree - Year 12 Certificate
Palm Beach-Currumbin State High School
Palm Beach, QLDSkills
- Loss Prevention
- Exceeding Customer Expectations
- Locating Merchandise
- Payment Processing
- Conflict resolution
Timeline
Retail Assistant
Patrick Gallagher Hotels
10.2019 - Current
Retail Sales Associate
Bunnings Warehouse
07.2014 - 06.2018
Tennis Coach
Sonic Tennis
02.2013 - 06.2015
No Degree - Year 12 Certificate
Palm Beach-Currumbin State High School