Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Achievements And Summary
Timeline
Generic

Michaela Archer

Latrobe,Tas

Summary

Detail-oriented professional with extensive experience in caregiving and customer service. Proven ability to manage multiple responsibilities while maintaining high standards of efficiency and productivity. Skilled in conflict resolution, active listening, and providing exceptional support to clients. Committed to continuous personal and professional development, with a focus on achieving team goals and enhancing workplace efficiency.

Overview

12
12
years of professional experience

Work History

Conveyancing Clerk

Debbie Hutton Conveyancing
01.2025 - Current
  • Manage diary and Schedule meetings/appointments
  • Review contracts
  • Prepare legal documents
  • Conduct property searches/ verification searches
  • Problem Solving
  • Verification of client’s identity-invoicing- preparing figures/bookkeeping
  • Book/attend settlement
  • Technology maintenance
  • Customer service
  • Providing legal and professional advice
  • Filing/ archiving
  • Training staff
  • Co-signing/ witnessing legal documents.

Personal Assistant

Debbie Hutton Conveyancing
01.2024 - 01.2025
  • Screen/Direct calls
  • Manage Diary and schedule meetings/appointments
  • Conduct property searches/ verification searches
  • Verify client’s identification
  • Receipt funds from Client/Banks
  • Technology maintenance
  • Customer service
  • Meeting deadlines
  • Filing/archiving.

Personal Banking Adviser

Westpac Banking Corporation
10.2019 - 01.2024
  • Deceased estates
  • Power of Attorney establishing / maintenance
  • Business account maintenance
  • Processing settlements for trust accounts / house purchases / house sales
  • Compliance checks / including audits
  • Handling cash
  • Reporting/ filing
  • Assisting customers with online banking / technology
  • Diary organizer for staff's appointments
  • Phone enquiries
  • Fill in head teller/ D.O.
  • Trainer of new staff
  • OH & S officer
  • Complaint handling
  • Technology maintenance
  • Customer service
  • Meeting deadlines
  • Meeting required personal target and branch targets.

Volunteer

City Mission
Burnie, Tasmania
12.2019 - 07.2020
  • Stock take
  • Meal prep
  • Follow recipes
  • Serve food
  • Time management
  • Food presentation
  • Practice proper food handling and sanitation
  • Occasional taking and filing orders
  • Customer care
  • Customer service.
  • Took beverage orders and served drinks promptly.

Bank Teller

Westpac Banking Corporation
06.2017 - 10.2019
  • Cash handling
  • Identify customer needs
  • Refer to specialist
  • Phone enquiries
  • Reporting / filing
  • Account management
  • Processing transactions
  • Customer service
  • Diary management
  • Meeting deadlines.

Waitperson

Penguin Sports Centre
07.2016 - 08.2017
  • Stock take
  • Food presentation
  • Practice proper food handling and sanitation
  • Cash handling
  • Customer service
  • Customer care
  • Taking / filling orders
  • Time management.

Cook

Café Bliss
12.2014 - 08.2016
  • Stock take
  • Meal prep
  • Follow recipes
  • Serve food
  • Time management
  • Food presentation
  • Practice proper food handling and sanitation
  • Occasional cash handling
  • Occasional taking and filing orders
  • Customer care
  • Customer service.
  • Took beverage orders and served drinks promptly.

Mobile Pet Grooming

Tiddles, Claws and paws
01.2013 - 01.2015
  • Washing
  • Grooming
  • Practice workplace health and safety
  • Following animal health and safety procedures
  • Customer service
  • Customer care
  • Cash Handling.

Education

Certificate III in Financial Services - Banking and Finance

Westpac / Maxima
12.2019

Certificate IV in Financial Services - Business Management and Finance

Westpac / Australian College of Commerce And Management
12.2019

Year 11 -

The Don College
12.2014

Grades 7 to 10 -

Ulverstone High School
12.2013

Skills

  • Customer Care / Service
  • Organizational Practices
  • Cash handling
  • Multitasking
  • Willingness to learn
  • Compliance management
  • Work place health and safety
  • Rapport Building
  • Phone etiquette
  • Diary Management
  • Audit management / procedures
  • Time management
  • Estate management
  • Complaint handling
  • POA management
  • Resilient and adaptable to change
  • Committed to team goals
  • Ability to meet personal targets

Accomplishments

  • 2013, Art Achievement, Ulverstone High School
  • 2013, Merit in Early Childhood Care and Education, Ulverstone High School
  • 2017, Nominee of Trainee of the Year, Maxima
  • 2019, Service Star Winner, Customer Service Award

Hobbies and Interests

  • Outdoors
  • Photography
  • Pet sitting
  • Baking
  • Reading
  • Spending time with friends and family
  • Celebrating milestones with others

References

  • Adrian Patch, Traineeship Mentor, Scala Training- previously known as: The Training and Business company, 0409364813
  • Elizabeth Anderson, Former Team Manager, Debbie Hutton Conveyancing, 0438279097
  • Emily Brown, Character Reference, 0447833309
  • Carl Dernehl, Working Character Reference, 0407 853 362

Achievements And Summary

I am mostly recognized for my care factor and attitude of getting in and getting the job done. I have been a caregiver for my family since I was 16, I am able to bring those life skills into the workplace and offer something different.

I put those real-life skills, along with my many years of work experience, into the role of providing great service and experience for our customers.

It has helped me be able to defuse heated situations, to have patience to help, and to listen to customers who might need a bit of extra time from us that day, but mainly, it has taught me to get in and get the job done.

I strive to finish my jobs and see what else can be done. If someone else is behind, then I offer that helping hand.

My goal is to progress as much as I can, work on getting my qualifications, save and make the most of life with friends and family. I proactively seek new opportunities to further develop my skills and knowledge whilst working among hardworking, friendly people to bring innovative ideas and follow existing policies and procedures to make the workplace as efficient as possible, I believe I can bring that to your team.

Timeline

Conveyancing Clerk

Debbie Hutton Conveyancing
01.2025 - Current

Personal Assistant

Debbie Hutton Conveyancing
01.2024 - 01.2025

Volunteer

City Mission
12.2019 - 07.2020

Personal Banking Adviser

Westpac Banking Corporation
10.2019 - 01.2024

Bank Teller

Westpac Banking Corporation
06.2017 - 10.2019

Waitperson

Penguin Sports Centre
07.2016 - 08.2017

Cook

Café Bliss
12.2014 - 08.2016

Mobile Pet Grooming

Tiddles, Claws and paws
01.2013 - 01.2015

Certificate III in Financial Services - Banking and Finance

Westpac / Maxima

Certificate IV in Financial Services - Business Management and Finance

Westpac / Australian College of Commerce And Management

Year 11 -

The Don College

Grades 7 to 10 -

Ulverstone High School
Michaela Archer