Summary
Overview
Work History
Education
Skills
Certification
Work Reference's
Character Reference
Timeline
Generic

Michaela Taylor

Nikenbah,QLD

Summary

I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a highly-motivated employee with desire to take on new challenges.

I have strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer-focused and have a solid understanding of retail dynamics and customer service standards. Experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

1
1
Certification

Work History

Retail Sales Assistant

Prouds The Jewellers
Hervey Bay, QLD
2013 - Current
  • Maintained an organized and clean store environment.
  • Maintained accurate records of all transactions on the computer system.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Resolved customer complaints in a professional manner.
  • Handled inventory control procedures such as cycle counts and stock replenishment.
  • Provided support to colleagues in order to ensure smooth running of operations.
  • Assisted in setting up displays for promotional items.
  • Conducted regular price checks throughout the day to ensure accuracy.
  • Operated the cash register, accepted payment, and issued receipts.
  • Provided assistance to other departments when needed.
  • Greeted customers and provided excellent customer service.
  • Demonstrated knowledge of store policies regarding payments, returns and exchanges.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Followed up on requests from customers in a timely manner.

Teller

ANZ Bank
Hervey , QLD
2014 - 2015
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Balanced cash drawers on a daily basis.
  • Followed up on requests from customers in a timely manner.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Explained account information to customers in detail as needed.
  • Answered customer inquiries regarding bank products and services.

Education

High School Diploma -

Kawana Waters State High School
Kawana Waters
11-2011

Skills

  • Merchandising proficiency in store and displays
  • Processing payments
  • Cash Register Operation and cash handling
  • Point of sale systems and operations
  • Sales expertise
  • Punctuality
  • Stock management
  • Opening and closing procedures
  • Helping with returns processing
  • Negotiation with sales and enquiries
  • Goal-Oriented
  • Building rapport with every customer in person or phone

Certification

2012 / Southbank Institute of Technology, South Brisbane

  • Certificate III in Event Management in July 2013

Work Reference's

Shelley Ogden / Manager– Prouds The Jewellers         07 4128 2904

Rachael Sauvageot / ASM – Prouds The Jewellers       0421 631 855

Character Reference

  • Rebecca Whyte 0402 737 616

Timeline

Retail Sales Assistant

Prouds The Jewellers
2013 - Current

Teller

ANZ Bank
2014 - 2015

High School Diploma -

Kawana Waters State High School

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Michaela Taylor