Michelle Allen
Kew,VIC
Summary
I have been part of the real estate industry since 1988 and have built a solid reputation as a respected property manager. I am passionate about property management and my many industry awards are testament to my dedication and high standards of customer care. I have been recognised by my industry peers at the Real Estate Institute of Victoria and the Australian Real Estate Institute in their awards for property management and small business in 2003, 2004, 2006, 2009 and 2010. My vision to provide a dedicated property management service was realised in 2006 with the launch of Precise Property Management and my reputation for excellence has grown as a result.
My approach is one of integrity, honesty and professionalism. I am dedicated to providing a first class service at every business and property management opportunity.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Property Manager (contract Basis)
Black & White Estate Agents (Vic) Pty Ltd
09.2024 - Current
- Provision of contract property management services as part of the transition of my rent roll to new ownership
- Mentoring of new directors and staff
- Consultation with rental providers, renters and contractors to ensure a smooth transition
- Maintain positive relationships with rental providers and renters, ensuring clear communication and prompt resolution of any disputes.
- Complete six monthly routine inspections and final inspections for vacating renters to ensure properties are in good order throughout
- Liaising with rental providers and renters relating to maintenance items
- Preparation for and attending VCAT for residential rental disputes
Director and Business Owner
Precise Property Management
09.2006 - 09.2024
- In 2006 I launched a start up specialist property management business. It grew to approximately 300 properties in 2018, at which time I divested the commercial portfolio to focus solely on residential leasing and management.
- I was responsible for the day to day operation of the business, including of all leasing and management services to renters and rental providers.
- I managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- I leveraged professional networks and industry knowledge to strengthen client relationships.
- I increased company revenue and maintained a highly profitable business by streamlining processes and implementing cost-saving measures.
- I focused on client satisfaction through exceptional relationship management and prompt resolution of issues.
Contract Property Management Trainer
Real Estate Institute of Victoria
03.2004 - 02.2008
- Delivered comprehensive in person property management training ensuring participants gained essential skills for career advancement. This included the agents representatives course, full licensing course and sessional specialist property management sessions as required
- Evaluated participant progress through assessment of written assignments, providing constructive feedback to drive continuous improvement in performance.
Head of Property Management
Flannagans Real Estate
07.1996 - 08.2006
- Mentored property managers and presented regular reports to senior leadership.
- Directed on-site staff effectively, promoting a collaborative work environment that improved performance and morale.
- Managed a small portfolio of residential properties, including leasing and all day to day management tasks
- Business development tasks including new business appraisals, liaising with new clients and the seamless integration of new business into the property management team.
Education
Certificate IV in Business (Small Business Mgmt) -
Northern Melbourne Institute Of TAFE
Preston01-2005
Diploma of Property -
Real Estate Institute of Victoria
Camberwell, VIC01-1999
Advanced Certificate of Real Estate -
Swinburne University of Technology
Melbourne, VIC01-1994
Skills
- Well versed in all aspects of residential leasing and property management
- Passionate about property management and the mentoring of those entering into this field
- Excellent communicator
- Attentive to detail
- Proficient in using PropertyMe cloud based software
Certification
- Licenced Estate Agent since 1994
- Member of the Real Estate Institute of Victoria since 1996
Timeline
Property Manager (contract Basis)
Black & White Estate Agents (Vic) Pty Ltd
09.2024 - Current
Director and Business Owner
Precise Property Management
09.2006 - 09.2024
Contract Property Management Trainer
Real Estate Institute of Victoria
03.2004 - 02.2008
Head of Property Management
Flannagans Real Estate
07.1996 - 08.2006
- Licenced Estate Agent since 1994
- Member of the Real Estate Institute of Victoria since 1996
Certificate IV in Business (Small Business Mgmt) -
Northern Melbourne Institute Of TAFE
Diploma of Property -
Real Estate Institute of Victoria
Advanced Certificate of Real Estate -
Swinburne University of Technology
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