Michelle Clarke
Birtinya ,QLD
Summary
Customer service specialist with a track record in delivering exceptional support. Adept at diffusing conflicts and solving problems while consistently meeting high productivity, quality, and performance standards. Motivated, proactive and comfortable managing multiple tasks at once while maintaining accuracy and attention to detail. Have a solid administrative background that showcases strong organizational skills and meticulous attention to detail. Recognized as a collaborative team player who thrives in fast-paced environments while maintaining a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Payment assist specialist
Red Energy
Melbourne
08.2023 - Current
- Payment Assist Call Centre - Helping vulnerable customers pay bills - set payment plans - Advising of grants and assistance
- Processing utility grant applications
- Payment plan reviews
- Marking QAs
- Supporting the Payment Assist line
- Mentoring new staff members on the buddy program
Senior Medical Receptionist
Medical One
Geelong
05.2021 - 01.2023
- Experience
- Checked patients in and out for appointments and collected co-payments.
- Helped rostra staff
- Called patients to confirm scheduled appointments and obtain additional details. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Informed patients of financial responsibilities prior to rendering services.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions. Contacted customers and billing parties about overdue rentals and requested an expected date of return.
- Banking and billing customers
Property Manager
Haydens
Torquay, Vic
05.2018 - 04.2021
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance. Reviewed completed applications and assessed household information against file history and program regulations.
- Conducted apartment tours for potential tenants and answered questions about property. Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions. Contacted customers and billing parties about overdue rentals and requested an expected date of return.
- Assisted property owners in locating tenants to lease or rent available space
Education
Year 12 - EXCEL Spread Sheets
Hastings College UK
01-1997
NVQ - Hairdressing
Hastings College
EXCEL - EXCEL Spread Sheets
Hastings College UK
01-1997
Skills
- Effective interpersonal communication
- Data retention management
- Proficient in technology
- Great Telephone etiquette
- Team management
- Skilled in digital tools and technologies
- Friendly, positive attitude
- Organizational skills
- Excellent communication, presentation and interpersonal skills
- A proactive team player with the proven ability to work autonomously and with the initiative to meet set timelines and deadlines
- Analytical thinking
- Documentation management
- Quality assurance
- Expert problem solving
- Customer relations
- Coaching and mentoring
- Knowledge sharing
Languages
English
Native or Bilingual
Timeline
Payment assist specialist
Red Energy
08.2023 - Current
Senior Medical Receptionist
Medical One
05.2021 - 01.2023
Property Manager
Haydens
05.2018 - 04.2021
NVQ - Hairdressing
Hastings College
Year 12 - EXCEL Spread Sheets
Hastings College UK
EXCEL - EXCEL Spread Sheets
Hastings College UK