Michelle McCabe
FOREST LAKE,QLD
Summary
Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals. Honest, punctual, reliable and always guaranteed to perform safe workplace practises. Always adhering to companies, safety & security policies.
Overview
8
8
years of professional experience
Work History
CSR, Sales
Viva Energy/ Reddy Express (Formerly Coles Express)
10.2017 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Executed sales transactions accurately, ensuring compliance with company policies.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Maintained product displays, optimizing visual merchandising to enhance customer experience.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Led troubleshooting efforts during system failures, minimizing downtime and maintaining productivity levels.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
Merchandiser
CrossMark DKSH
05.2024 - 01.2025
- Developed and implemented effective merchandising strategies to enhance product visibility and sales performance.
- Collaborated with cross-functional teams to execute promotional campaigns, ensuring alignment with brand objectives.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Achieved consistent compliance with corporate standards for merchandising excellence through thorough execution of planograms across all departments.
Support Worker
TriCare Stafford Lakes
11.2022 - 12.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed individualized care plans to address specific client needs and preferences.
- Collaborated with healthcare professionals to coordinate comprehensive care for residents.
- Provided emotional support and companionship, enhancing overall client well-being.
Education
Diploma of Education - Certificate III Individual Support Care
InterCare
Springwood, QLD10-2022
Skills
- Cross-selling and upselling
- Data entry proficiency
- Product knowledge expertise
- Customer relations
- Quality control
- Scheduling
- Complaint handling
- Prioritization
- Store maintenance
- Team development
- Promotional planning
- Recruitment and hiring
- Reporting and documenting
- POS systems expert
- Orientation and training
- Inventory control
Timeline
Merchandiser
CrossMark DKSH
05.2024 - 01.2025
Support Worker
TriCare Stafford Lakes
11.2022 - 12.2023
CSR, Sales
Viva Energy/ Reddy Express (Formerly Coles Express)
10.2017 - Current
Diploma of Education - Certificate III Individual Support Care
InterCare