Michelle Panong
Glenfield
Summary
Professional hospitality worker prepared to deliver exceptional guest service and operational excellence. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Known for strong teamwork and adaptability, ensuring seamless service even during peak times.
Overview
10
10
years of professional experience
Work History
Front of House Staff Member
Fullers Pubs (The Windjammer)
10.2023 - 10.2024
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Utilized POS system to receive and process food and beverage orders.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Provided dog treats and dog bowls for dog owners to add to the dog friendly pub experience.
Bar Staff
Nicholsons Pubs (Ye Olde Watling)
01.2020 - 04.2023
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
- Maintained a clean and organized bar area for steady work efficiency.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Agency Front of House Staff
LOLA Staffing
09.2014 - 12.2018
- Worked flexible hours to meet client needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Carried trays of champagne for pre-event drinks.
- Run food 3 plates at a time.
- Poured pints and mixing basic drinks and cocktails.
Education
Bachelor of Science - Economics
City University London
City Of London07.2017
GED -
Trinity Catholic High School
Greater London07.2014
High School Diploma -
Trinity Catholic High School
Greater London07.2012
Skills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
- Building rapport
- Allergy awareness
- Team collaboration
- Training and mentoring
- Payment processing
- Table management
Hobbies
Currently I am extremely keen on health and fitness and have taken up Reformer Pilates as a regular activity. I also love to develop new skills or learn new things and am currently learning French with the aim of achieving B2 fluency next year.
Timeline
Front of House Staff Member
Fullers Pubs (The Windjammer)
10.2023 - 10.2024
Bar Staff
Nicholsons Pubs (Ye Olde Watling)
01.2020 - 04.2023
Agency Front of House Staff
LOLA Staffing
09.2014 - 12.2018
Bachelor of Science - Economics
City University London
GED -
Trinity Catholic High School
High School Diploma -
Trinity Catholic High School
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