Michelle Rancic
Evandale,SA
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
2025
2025
years of professional experience
Work History
Receptionist, Customer Service and Administration
Rossdale Homes
Fullarton, S.A.
11.2020 - Current
- Reception duties
- Operating the main telephone switch board and directing calls
- Greeting guests that arrive at reception
- Review and organise electronic client files
- Courtesy calls to clients in construction
- Administration of S.A. Water and CITB’s payments and files
Owner Operator
Bella Bridal
Toorak Gardens, S.A.
07.2013 - 12.2016
- Delivered excellent customer service to clients and fellow employees.
- Managed daily operations of the business, sales, inventory, and accounting.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Assistant
W-Lane Noni B group
Adeaide, S.A.
- Sales
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Accepted and completed cash, check and credit card payments.
Education
Medical Administration
Medical Administration Training Pty Ltd
PO Box 2145, Strathpine Q 450005-2011
Skills
- Scheduling
- Bookkeeping
- Mail distribution
- Telephone skills
- Meeting preparation
- Organization skills
- Phone etiquette
- Appointment scheduling
- Recordkeeping and bookkeeping
- Administrative support
- Calm demeanor
- Professional demeanor
- Multi-line telephone skills
- Customer/Client relations
- Reception desk management
- Customer and client relations
Timeline
Receptionist, Customer Service and Administration
Rossdale Homes
11.2020 - Current
Owner Operator
Bella Bridal
07.2013 - 12.2016
Sales Assistant
W-Lane Noni B group
Medical Administration
Medical Administration Training Pty Ltd