- Crafting and DIY Projects
- Knitting and Crocheting
- Quilting
- podcasts and audio books
- Martial Arts
- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- Yoga
Michelle Ritchie
Macleay Island,Australia
Summary
Detail-oriented professional with strong analytical skills and effective communication abilities, dedicated to delivering excellence in customer service. Possesses a comprehensive understanding of library systems and resource cataloging, complemented by insights into library collection development, publishing trends, and evolving customer interests. Eager to leverage expertise to enhance user experiences and contribute to the advancement of library services. Passionate about creating a welcoming and informative environment for all patrons, ensuring every visitor feels valued and supported.
Overview
26
26
years of professional experience
Work History
Library Officer
Redland City Council
Cleveland, QLD
04.2023 - Current
- Delivered exceptional customer service to library clients by assisting with digital services, including computer bookings and troubleshooting technology issues.
- Assisted library clients with circulation processes and provided support for reference inquiries using the library management system.
- Facilitated planning and execution of routine library events, programs, and promotions.
- Executed and enforced established workplace health and safety procedures within public library environment.
- Facilitated development and review of work procedures to enhance service delivery consistency.
- Assisted project teams in achieving goals through collaboration and support of team activities. Helped train and guide new staff members to enhance team performance.
- Navigated library services processes, ensuring effective circulation, reference assistance, and proficient use of digital applications.
- Facilitated effective collaboration within medium to large teams to enhance customer service delivery.
- Demonstrated presentation and communication skills to deliver library routine programs.
- Exhibited strong communication and interpersonal skills to engage effectively with diverse clients.
- An ability to contribute ideas, review written documents and proactively suggest improvements to processes to increase efficiency within the library service.
- Well organised with strong time management skills and success in prioritising and planning effectively to achieve agreed outcomes.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Library Technician – eResources
Ivanhoe Grammar School
Ivanhoe Melbourne
08.2012 - 07.2021
- Assisted with acquisitions and cataloguing of library resources, print and digital.
- Performed a range of library activities including shelf-checking, weeding, stock taking, displays, purchasing and ordering of library requirements, book covering, labelling and repairs to shelf ready.
- Assisted and promoted Library programs including set up and sourcing of new materials to run programs.
- Assisted students and staff with resource enquiries and circulation desk duties, supporting special library programs and the promotion of resources to staff and students.
- Provided support and processing of serials and overdue.
- Assisted with management of the Accessit Library Management systems
- Assisted with the management of resources storage within Clickview, Bolinda, Wheelers and other online resources, and provided staff with training with these platforms.
- Assisted with the supervision of students in the library, resource processing and training of volunteers, library assistants in the use of technical applications
Customer service and inbound sales. Claims and returns clerk.
Checkpoint Meto
Wantirna, Melbourne
05.2010 - 06.2010
- Inbound and outbound customer calls and sales
- Quality assurance and troubleshooting of products, including RFI technology and pricing guns and shop numbering systems.
- Custom printing of RFID labels.
- Processing of claims returns of faulty and damaged pricing guns, labels and tagging guns.
- Warehouse stock taking of inventory.
Purchasing and Planning Officer
Hagemeyer Lifestyle Brands
Scoresby, Melbourne
01.2000 - 01.2005
- Purchasing and planning of inventory including inhouse office requirements for a team of 80 people.
- Warehouse management including stocktake of inventory.
- Organization of BOM (bill of materials) for product assembly
- Imports and exports include
- JIT (just in time) inventory management for manufacturing of gift sets, Cross pens, Filofax day planners, Jag watches, Cancer council sunglasses and clothing.
- Customer service for external and internal customers.
Education
DIPLOMA - LIBRARY/INFORMATION SERVICES
Boxhill Institute
Boxhill Melbourne06.2013
Associate Diploma of Business - Operations Management – Purchasing and Planning
Swinburne University of Technology
Hawthorne Melbourne12.2000
Skills
- Experienced in library support services
- Effective in both solo and group settings
- Committed to continuous learning
- Strong planning skills
- Proficient in ICT tools including Word, Excel, and Teams
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Accomplishments
Developed, wrote and taught two Create and Connect activities for patrons which was then rolled out to other branches of Redland City Libraries and featured in the 'Whats On' calenders.
Became a Maker Space Champion for new Maker space room and equipment , specialising in sewing machines and overlockers for Redland City Libraries
Affiliations
Australian Library and Information Association
Interests
Timeline
Library Officer
Redland City Council
04.2023 - Current
Library Technician – eResources
Ivanhoe Grammar School
08.2012 - 07.2021
Customer service and inbound sales. Claims and returns clerk.
Checkpoint Meto
05.2010 - 06.2010
Purchasing and Planning Officer
Hagemeyer Lifestyle Brands
01.2000 - 01.2005
DIPLOMA - LIBRARY/INFORMATION SERVICES
Boxhill Institute
Associate Diploma of Business - Operations Management – Purchasing and Planning
Swinburne University of Technology
Other interests and achievements
3rd degree Black belt in mixed martial arts, teaching juniors and adults in martial arts and aerobic classes, self defense and overall fitness and mentoring young people in positive lifestyle choices.
Community Service
Macleay Island Community Library, Library Technician Volunteer, Macleay Island, Customer service and assisting library patrons, shelving, cataloging and weeding, end processing of resources, fundraising for library and assessing donations gifted to the library, Training staff and volunteers in the new acquired library management system Accessit., Volunteering At Bulleen Heights School with swimming education, reading and Library visits and helping with classroom activities and community access for children on the Autism spectrum., Funds raised for Fiji Libraries by providing homesewn items for stalls and craft fairs.