MIella Mondlane
Hamilton Hill,WA
Summary
Energetic and versatile professional with a passion for connecting with people and creating positive experiences. Experienced across customer service, hospitality, retail, education, and administrative roles. Known for a friendly, approachable manner, strong communication skills, and the ability to multitask in fast-paced environments. Quick to adapt, highly organized, and committed to delivering excellent service while supporting teams to achieve their goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Casual Vocal Tutor
Emmanuel Catholic College
Success, WA
02.2025 - Current
- Vocal technique coaching (breath support, tone, articulation)
- Lesson planning
- Music theory, sight-reading, and ear training i
- Student mentoring and confidence building
- Organising and conducting the college choir
- Performance and audition preparation
- communication with students, parents, and staff
- Event preparation and concert coordination
Front of House Staff Member
BagelO's
Subiaco, WA
10.2024 - Current
- Customer service (food and beverages)
- Assisting the barista with making non-caffeinated drinks. Such as Iced Matchas, Iced Chocolates and Iced Chai's.
- Cash handling and POS operation.
- Venue opening, closing, and workspace maintenance
- Stock management and restocking of the drinks fridge
- Team collaboration in fast-paced environments
- Effective multitasking and time management
- Clear communication with customers and colleagues
Admin Assistant
Caroline's Skin Care
Hamilton Hill, WA
01.2020 - Current
- Processing online orders and preparing shipments
- Creating Australian postal labels and managing delivery logistics
- Data management using Excel
- Packing and preparing products for clients
- Maintaining a clean and organized workspace
- Attention to detail and accuracy in order fulfillment
- Time management and multitasking in a fast-paced environment
Major Music Event Assistant (Industry Mentee)
WAM (West Australian Music)
Heathcote, WA
08.2025 - 10.2025
- Developed excellent organisational skills and attention to detail
- Gained an insight into large scale event planning and coordination
- Developed analytical and problem solving skills by working with the team on the ground to operationalise events
- Developed verbal and written communication skills through assisting with artist liaison and responding to inquiries from artists and the public before and during the events.
- Developed planning skills.
- developed skills using MailChimp, Canva, Excel and Wordpress
Polling Assistant
Australian Electoral Commission
Fremantle, WA
03.2025 - 05.2025
- Ballot paper issuing, management, and secure handling
- Queue management and voter assistance
- Clear communication with the general public
- Polling place setup, pack-down, and materials organization
- Sorting and counting ballot papers with accuracy
- Documentation and compliance with electoral procedures
- Team collaboration in high-pressure environments
- Attention to detail and confidentiality
Front of House Staff Member
Little Creatures Brewery
Fremantle, WA
09.2022 - 10.2024
- Customer service and table service (food and beverages)
- Bar service including pouring beers, wines, and soft drinks
- Cash handling, POS operation, and wait-pad ordering
- Venue opening, closing, and workspace maintenance
- Stock management, restocking, and keg changing
- Team collaboration in fast-paced environments
- Effective multitasking and time management
- Clear communication with customers and colleagues
Dental Assistant
May Street Dental Centre
East Fremantle, WA
11.2021 - 02.2022
- Chairside assistance during dental procedures
- Sterilization, infection control, and equipment preparation
- Patient education on oral hygiene and post-treatment care
- Record management and appointment scheduling
- Digital X-ray imaging and radiography support
- Inventory management and supply ordering
- Clinic organization and treatment room preparation
- Strong teamwork and communication with patients and staff
Sales Assistant
Smiggle
Claremont, WA
08.2020 - 03.2021
- Customer service and sales support
- Operating POS systems and handling cash/eftpos transactions
- Merchandising, stock replenishment, and product displays
- Assisting customers with inquiries and product recommendations
- Store opening/closing and maintaining cleanliness
- Team collaboration in a fast-paced retail environment
- Time management and multitasking during busy periods
Christmas casual sales assistant
Cotton On
Perth , WA
11.2018 - 01.2019
- Customer service and assisting shoppers with inquiries
- Operating POS systems and handling cash/eftpos transactions
- Stock replenishment, merchandising, and organizing displays
- Gift wrapping and preparing products for purchase
- Working efficiently in a fast-paced, high-volume retail environment
- Team collaboration and communication during peak periods
- Time management and multitasking under pressure
Kiosk team member
Cicerellos's Fremantle
Fremantle, WA
03.2017 - 11.2017
- Served customers ice creams, hot/cold drinks, cakes, desserts, waffles, milkshakes, and smoothies
- Operated cash registers and handled cash transactions accurately
- Maintained a clean and organized workspace
- Restocked supplies and ensured products were ready for service
- Provided friendly and efficient customer service in a fast-paced environment
Ball kid
Hopman Cup Tennis Tournament
perth, WA
07.2015 - 01.2016
- Selected, trained, and worked as a Ball Kid for a professional tennis tournament
- Provided balls, towels, drinks, and other assistance to players during matches
- Worked efficiently and cooperatively in a team environment
- Maintained focus and attention to detail under high-pressure conditions
- Developed teamwork, communication, and situational awareness skills
Education
Bachelor of Music - Jazz Vocals
Western Australian Academy of Performing Arts(ECU)
Mount Lawley02-2025
Certificate IV - Dental Assisting
North Metropolitan TAFE
Perth, WA12-2020
A1, A2 - Spanish
Aula Hispanica
Jaca, Spain12-2018
Completed ATAR And Gained WACE Certificate -
Seton Catholic College
Fremantle, WA11-2018
Skills
- Customer service and client engagement
- Team collaboration and effective communication
- Cash handling and point-of-sale (POS) operation
- Time management and multitasking in fast-paced environments
- Organization, workspace maintenance, and inventory management
- Attention to detail and accuracy in procedures
- Event support and preparation (eg, polling, performances, hospitality events)
- Teaching, mentoring, and guiding individuals
- Record keeping, documentation, and data entry
- Food and beverage preparation and service
- Adapting to diverse environments and roles
Accomplishments
- Music Industry mentor program (2025)
- The haselhurst Family Scholarship - Jazz Vocal (2023)
- Selected to go on a Rotary Exchange program to Spain (2019 - 2020)
- St Emelie De Viliar Scholarship (2018)
Certification
- RSA Certificate
- AHA Hospitality Hygiene for Food Handlers Certificate
References
References available upon request.
Timeline
Major Music Event Assistant (Industry Mentee)
WAM (West Australian Music)
08.2025 - 10.2025
Polling Assistant
Australian Electoral Commission
03.2025 - 05.2025
Casual Vocal Tutor
Emmanuel Catholic College
02.2025 - Current
Front of House Staff Member
BagelO's
10.2024 - Current
Front of House Staff Member
Little Creatures Brewery
09.2022 - 10.2024
Dental Assistant
May Street Dental Centre
11.2021 - 02.2022
Sales Assistant
Smiggle
08.2020 - 03.2021
Admin Assistant
Caroline's Skin Care
01.2020 - Current
Christmas casual sales assistant
Cotton On
11.2018 - 01.2019
Kiosk team member
Cicerellos's Fremantle
03.2017 - 11.2017
Ball kid
Hopman Cup Tennis Tournament
07.2015 - 01.2016
Bachelor of Music - Jazz Vocals
Western Australian Academy of Performing Arts(ECU)
Certificate IV - Dental Assisting
North Metropolitan TAFE
A1, A2 - Spanish
Aula Hispanica
Completed ATAR And Gained WACE Certificate -
Seton Catholic College
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