Overview
Work History
Education
Skills
Summary
Work Preference
Work Availability
Timeline
Hi, I’m

Mikey Beronic

Warrandyte,AU
Mikey Beronic

Overview

1
year of professional experience

Work History

Morton's Machinery
Ringwood, VICTORIA

Customer Service Representative
2022.11 - 2023.02 (3 education.months_Label)

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Bucatini Bar and Resturant
Mitcham, VICTORIA

Bartender and Waiter
2022.01 - 2023.02 (1 education.year_Label & 1 education.month_Label)

Job overview

  • Kept track of bar tabs and transferred open tabs to dining are
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new servers on restaurant policies and procedure.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Assisted with bartending duties during high-volume shifts.
  • Self-motivated, with a strong sense of personal responsibility.

Education

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Responsible Service of Alcohol
01.2023 - 02.2023

University Overview

  • Provide Responsible Service of Alcohol - SITHFAAB021

Yarra Valley Grammar
Ringwood

High School Diploma

University Overview

Completed Year 12 in 2023

  • Ranked in Top 10 % of class

Skills

  • Hospitality service expertise
  • Responsible alcohol service
  • Highly reliable
  • Beverage preparation
  • Critical Thinking
  • Customer service experience
  • Organizational Skills
  • Problem Resolution
  • Accurate money handling
  • Friendly, Positive Attitude
  • Excellent Communication
  • Organization and Time Management
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • High Energy and Stamina
  • Team Player
  • Food Safety Standards
  • Specials Promotion and Upselling
  • Staff Training
  • High Volume Dining
  • Senior Leadership Support
  • Retail Sales Customer Service

Summary

Friendly Bartender with exceptional hospitality customer service and skills. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.

Work Preference

Work Type

Contract WorkPart Time

Location Preference

On-Site

Important To Me

Company CultureCareer advancement
Availability
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Timeline

Access All Traning
Responsible Service of Alcohol
01.2023 - 02.2023
Customer Service Representative
Morton's Machinery
2022.11 - 2023.02 (3 education.months_Label)
Bartender and Waiter
Bucatini Bar and Resturant
2022.01 - 2023.02 (1 education.year_Label & 1 education.month_Label)
Yarra Valley Grammar
High School Diploma

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Mikey Beronic