Milian Ayeligne
Summary
A customer-focused and results-driven retail professional with experience in delivering exceptional service, driving sales, and ensuring high-quality merchandising standards. Skilled in engaging with customers, understanding their needs, and providing tailored solutions to enhance their experience. Adept at working collaboratively within a team to achieve sales targets and maintain an organised, visually appealing store environment. Experienced in handling web orders, including stock picking, packaging, and coordinating timely deliveries. Committed to upholding company standards and contributing to a positive and efficient workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Bright Care Services
09.2024 - 01.2025
- Provided safe mobility support to assist clients in navigating personal and public spaces with confidence, ensuring their safety and promoting independence
- Performed light housekeeping duties, including cleaning, laundry, and organising, to ensure a safe and tidy environment for clients
- Followed individualised care plans, monitored client progress, and reported changes in health or behaviour to supervisors or family members
Retail Sales Associate
Nike
04.2024 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Team Member
Coles Supermarket
06.2023 - 10.2023
- Provided exceptional customer service by engaging with customers, identifying their needs, and delivering tailored solutions to ensure a positive shopping experience
- Developed a strong understanding of Coles' products and services, providing informed solutions to ensure customers received relevant recommendations and support tailored to their needs
- Built strong customer relationships through effective communication, active listening, and problem-solving to resolve inquiries and concerns promptly
Grocery Team Member
Coles Supermarket
11.2022 - 06.2023
- Provided exceptional customer service by assisting shoppers with inquiries, product locations, and recommendations, ensuring a positive shopping experience
- Efficiently restocked shelves and displays, maintaining product availability and ensuring aisles were tidy and organised
- Followed safety procedures while handling heavy items, operating equipment such as box cutters, and ensuring compliance with safety regulations
- Assisted in implementing promotional displays and signage to drive sales and increase product visibility
Store Team Member
Kmart
09.2021 - 07.2022
- Folded, straightened, and arranged clothing, shoes, and other merchandise in neat layers on pallets, ensuring organized presentation
- Hung and straightened clothing on racks to maintain an orderly and visually appealing display
- Coordinated with supervisors to prioritise and created a detailed list for moving merchandise from storage to the sales floor for restocking based on store needs and sales goal
Education
bachelor of occupational therapy - Honours
La Trobe University
BundooraCertificate III Individual Support - Disability/ageing
Australian Institute of vocational development
10.2024
Skills
- Customer service and engagement
- Problem-solving
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Critical thinking
Certification
- First Aid Certification
- Provide Cardiopulmonary Resuscitation
- Provide Basic Emergency Life Support
- Working With Children's Check
- Police check
- Manual Handling Certificate
Volunteer Work
ASPAYA Foundation - VCE Tutor
Tarneit Senior College
- Provided one-on-one and small group tutoring to VCE students, focusing on subject-specific knowledge and exam preparation.
- Developed personalized lesson plans to address students' individual learning needs and improve their understanding of key concepts.
- Assisted students in mastering VCE curriculum content, including essay writing, problem-solving techniques, and analytical skills.
Football Empowerment- Assistant Coach
Kelior downs, Victoria
- Assisted in planning and conducting training sessions to develop players' technical skills, tactical awareness, and physical fitness.
- Provided mentorship and guidance to young athletes, fostering teamwork, discipline, and sportsmanship.
- Supported the head coach in organizing drills, warm-ups, and game strategies tailored to different skill levels.
References
Tom Yabio- Manager, Bright Care services
M: 0402 648 634
E: info@brightcareservices.com.au
Josh- Grocery manager
M: 0400 042 403
Alexander –Supervisor Kmart
M: 0480 165 493
Robiel Abraham- ASPAYA Foundation
M: 0432 507 471
Ash- Football Empowerment
M: 0431 426 484
Timeline
Disability Support Worker
Bright Care Services
09.2024 - 01.2025
Retail Sales Associate
Nike
04.2024 - 08.2024
Customer Service Team Member
Coles Supermarket
06.2023 - 10.2023
Grocery Team Member
Coles Supermarket
11.2022 - 06.2023
Store Team Member
Kmart
09.2021 - 07.2022
Certificate III Individual Support - Disability/ageing
Australian Institute of vocational development
bachelor of occupational therapy - Honours
La Trobe University
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