Muhammad Haris Ijaz
Sydney,NSW
Summary
I am a highly motivated and skilled professional with a variety of skills awaiting to be utilized to further the mission of the company. I have a good grasp over Networking concepts and am eager to learn more to broaden my skills. Furthermore, I have over 2 years of Management experience which makes me the ideal candidate to work in teams within an organization.
Overview
3
3
years of professional experience
Work History
Student Support Manager
Canterbury Institute of Management
01.2024 - Current
- As a Student Support Manager I am responsible for managing all Student Support Staff across 4 campuses in 3 different cities.
- Responsible for Representing Student Support Team to Executive Management Representative of the Institutes Administration Department in Monthly board meeting.
- Responsible for Hiring/Training new Staff in Student Administration department across Campuses.
- Responsible for Organizing all Institute held events and have successfully organized Student Orientation and Graduation Ceremonies twice.
- Responsible for streamlining the student support team procedures by coordinating with third party platforms being utilized by the organization which reduced the average time taken for task completions by 50%
Student Support Coordinator
Canterbury Institute of Management
02.2023 - 01.2024
- As a Coordinator I was responsible for managing the Student support Officers at Sydney Campus Responsible for allocating work to relevant Support staff.
- Responsible for Providing training to Student Support Staff at Sydney Campus.
- Responsible for Training new Campus Support staff after CIM expanded from 2 Campuses to 4 Campuses.
- Tasked with Handling all student applications of over 1000 students in Sydney and making sure they get accurately processed in a timely manner which resulted in all applications processing time to reduce to 1-2 working days.
Networking Intern
Sirius Solution Pvt Ltd
12.2022 - 02.2023
- Assisted the Lead Network Engineer in setting up the networking layout Design for the business.
- Assisted the Lead Network Engineer in Implementing the networking layout Design for the business.
- Assisted the Lead Network Engineer in purchasing the networking devices required for Implementation.
Student Support Officer
Canterbury Institute of Management
02.2022 - 02.2023
- Responsible to be the first point of contact for students at the front desk and answering all queries via email and/or over the phone.
- Responsible for handling all student documentation and to make sure the records were up to date which included handling a Dataset of 700 students.
- Tasked with helping the student support coordinator and Manager in necessary tasks.
Education
Master of Management for Engineers -
Central Queensland University
Sydney2023
Bachelor of Electrical Engineering (Telecommunication) -
Air University
Islamabad2019
Skills
- Leadership
- Team Management
- MS Excel
- C
- Assembly
- Object Oriented Programming
- Team Effectiveness
- Auditing
- Effective communication
- Strong written & verbal communication
- Conflict Management
- Critical Thinking
- Adaptability
- Problem Solving
- Interpersonal Communication
- Time Management
- Workforce Management
- Strategic Planning
- Policy Implementation
- Team Leadership
- Verbal and written communication
- Key Performance Indicators
- Staff Training and Development
- Helpdesk support
- Helpdesk experience
- Zoho
- First Aid/CPR
- Technical Support
- LAN/WAN
- Networking Hardware Installation
- Network Topologies
- Object-Oriented Programming
Projects
- Bachelors Final Year Project (2018-2019): Solar Powered Home Automation System
Successfully designed and implemented a solar powered automation system using a self-coded mobile application.
- Audio Amplifier (2015)
Successfully made an audio amplifier using basic electrical components as a project in first year of engineering.
- Hangman game using C++
Successfully made a hangman game using C++ as a final project for Computer Programming course.
Timeline
Student Support Manager
Canterbury Institute of Management
01.2024 - Current
Student Support Coordinator
Canterbury Institute of Management
02.2023 - 01.2024
Networking Intern
Sirius Solution Pvt Ltd
12.2022 - 02.2023
Student Support Officer
Canterbury Institute of Management
02.2022 - 02.2023
Master of Management for Engineers -
Central Queensland University
Bachelor of Electrical Engineering (Telecommunication) -
Air University
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