Summary
Overview
Work History
Education
Skills
Leadership Experience And Achievements
Certification
References
Timeline
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Mirai Matsuba

East Malvern,VIC

Summary

Dynamic and adaptable individual with a strong track record in customer service, data management, and promotions. Bilingual in English and Japanese, with a National Certificate of Educational Achievement (Level 3) Achieved with Excellence. Skilled in front-of-house operations and marketing, proficient in Excel for data entry and analysis. Leveraged experience as an international student representative and dancer to foster collaboration and leadership. Seeking challenging opportunities to apply diverse skills and passion for excellence for further growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

Musashi Ramen
04.2023 - Current
  • Provided exceptional customer service at Musashi Ramen in Melbourne CBD, including accurately taking orders, serving food and beverages, handling payments, and monitoring patrons' alcohol intake in accordance with RSA guidelines, in fast-paced environment.

Promoter

District 1
01.2023 - 01.2024
  • Developed proficiency in understanding diverse individuals' interests, tailoring promotional approaches accordingly.
  • Strengthened networking abilities through adapting communication styles to diverse audiences, leading to the expansion of the professional network.
  • Identified appropriate marketing channels and target customers for campaigns.

Food Waiter

Rozzis
07.2022 - 10.2022
  • Well-collaborated with team members to improve overall service speed during peak hours.
  • Processed orders on POS system and accepted cash and charge payments.

Data Entry

Matsuba Entertainment
01.2022 - 04.2022
  • Responsible for accurately inputting and managing invoices, revenue, and profit data for clients over four-year period, ensuring precision, confidentiality, and compliance with company policies and procedures.
  • Perform accurate and timely data entry tasks using Microsoft Excel.
  • Input and maintain large volumes of data with a high level of precision and attention to detail.
  • Generate analyzed reports based on collected data, presenting findings to the company reprehensive as required.
  • Gained extensive knowledge in data entry, analysis and reporting.

Front of House Staff Member

Baskin Robbins
01.2022 - 04.2022
  • Successful employment in Japan demands meticulous attention to detail and unwavering dedication to delivering exceptional customer service.
  • Working at Baskin Robbins made me learn those manners and skills that I can make use of in my future endeavours.
  • Executing end-of-day deposits demands focus and precision, skills transferable to any workplace.

Education

Bachelor of Business - Banking and Finance

Monash University
Caulfield
02.2025

Secondary Education -

Wainuiomata High School
New Zealand
12.2021

Skills

  • Eloquent in English and Japanese
  • Microsoft Office/Excel
  • R Programming
  • Experience in customer service
  • Customer Relations
  • Data Management
  • Social Media
  • Project Planning
  • Team Collaboration

Leadership Experience And Achievements

  • A student ambassador at Monash University Open Day.
  • Assistant mentor at Japanese language class in Japan Embassy in New Zealand (2020-2021).
  • A student representative at Wainuiomata High School
  • A student representative who managed a dynamic team of high school students across the schools to perform a dance routine and conducted a workshop at a Japanese festival Wellington.
  • Represented Wainuiomata High School in the national competition “Impact Dance Experience”.


Certification

  • Valid Victorian Responsible Service of Alcohol (RSA)
  • Right to work (Student Visa, Subclass 500)
  • Certified Bartending and Cocktail Making, Monash Training and Professional Development - Oct, 2022

References

Available upon request.

Timeline

Front of House Staff Member

Musashi Ramen
04.2023 - Current

Promoter

District 1
01.2023 - 01.2024

Food Waiter

Rozzis
07.2022 - 10.2022

Data Entry

Matsuba Entertainment
01.2022 - 04.2022

Front of House Staff Member

Baskin Robbins
01.2022 - 04.2022

Bachelor of Business - Banking and Finance

Monash University

Secondary Education -

Wainuiomata High School

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Mirai Matsuba