Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Pleming

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at SSA Club Albury. Excelled in enhancing customer satisfaction and team performance through effective problem-solving and responsible gambling practices. Experienced and skilled at appropriate cash handling and balancing procedures as well as history working with systems such as IGT, Keno and TAB.

- NSW Responsible Service of Alcohol

- NSW Responsible Conduct of Gambling

- NSW Advanced Responsible Conduct of Gambling

- NSW Open Drivers License

Overview

6
6
years of professional experience

Work History

Kitchen, Bar and Gaming Attendant

Northside Hotel Lavington
09.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Focused on and engaged with the small community of regulars who attended the venue to create a personalised and memorable experience.
  • Remained flexible in my work working between bistro and bar duties (including TAB and Keno) to meet the demands of the business.

Gaming Team Leader

SSA Club Albury
11.2023 - 08.2024
  • Set performance expectations for the team, ensuring all areas of the gaming room were accounted for and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Resolved issues with gaming machines including machine faults/ errors and customer complaints and queries involving gameplay.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Delivered promotions and raffles across the club clearly and confidently to gauge customer attention and invite them to participate in club activities.

Kitchen and Bar All Rounder

Corowa Golf Club
10.2018 - 11.2023
  • Consistently adapting to a changing and busy work environment to meet the current demand
  • Worked as part of a team ensuring a seamless service prioritising customer satisfaction


Experience Specialist

Billsons Beverages
09.2022 - 07.2023
  • maintained stock levels, packing, and unpacking pallets from the warehouse to ensure our stock met the customer demand and minimal products if any were unavailable
  • served customers quickly while still giving a good experience so we could adjust to the influx of customers we gained with popularity

Education

0422955877

Lauren Mills
Manager At SSA And Northside

0432073034

Jessica Galligan
Team Leader At Albury SSA

Skills

  • Cash handling proficiency
  • Responsible gambling practices
  • Problem-solving abilities
  • Team building
  • Bartending and barista experience
  • POS operation and troubleshooting
  • Policy compliance

Timeline

Gaming Team Leader

SSA Club Albury
11.2023 - 08.2024

Kitchen, Bar and Gaming Attendant

Northside Hotel Lavington
09.2023 - Current

Experience Specialist

Billsons Beverages
09.2022 - 07.2023

Kitchen and Bar All Rounder

Corowa Golf Club
10.2018 - 11.2023

0422955877

Lauren Mills

0432073034

Jessica Galligan

Similar Profiles

CREATE PROFILE
Miranda Pleming