Miray Celik
Kingsley,Western Australia
Summary
Professional administrative expert with focus on delivering top-tier front desk services and office support. Adept at managing schedules, handling communications, and ensuring smooth daily operations. Known for collaborative teamwork and adaptability to changing needs, consistently contributing to efficient office functions.
Overview
5
5
years of professional experience
Work History
Administration Receptionist
Tough Glass
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Expedited invoice processing by accurately entering data into financial software programs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
Customer Service Representative
Woolworths
04.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cafe All Rounder / Barista
Miss Maud
01.2022 - 04.2023
- Prepared and served coffee beverages to enhance customer experience.
- Maintained cleanliness of work areas to ensure a pleasant environment for patrons.
- Improved customer satisfaction by quickly addressing specific requests.
- Operated cash register to process transactions efficiently and accurately.
- Ensured consistent quality by adhering to standardized recipes and procedures.
- Organized workstations to optimize workflow and reduce preparation time.
Waitress Hostess
Indian Restaraunt
03.2020 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Business Certificate |||
Woodvale Secondary College
Perth, WA10.2023
Business Administration Certificate ||
Woodvale Secondary College
Perth12.2022
Community Services Certificate ||
Joseph Banks Secondary College
Perth, WA12.2021
Skills
- File organization
- Scheduling appointments
- Reception area maintenance
- Document management
- Mail handling
- Calendar management
- Administrative support
- Business administration
- Problem-solving abilities
- Reliability
- Organizational skills
- Reliable and punctual
- Flexibility
- Telephone and email etiquette
- Call answering and routing
Timeline
Administration Receptionist
Tough Glass
05.2024 - Current
Customer Service Representative
Woolworths
04.2023 - 04.2024
Cafe All Rounder / Barista
Miss Maud
01.2022 - 04.2023
Waitress Hostess
Indian Restaraunt
03.2020 - 08.2021
Business Certificate |||
Woodvale Secondary College
Business Administration Certificate ||
Woodvale Secondary College
Community Services Certificate ||
Joseph Banks Secondary College
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