Natalia Wilkin
Mount Gambier,SA
Summary
Professional administration expert with comprehensive experience in managing front desk operations and ensuring smooth office functionality. Adept at coordinating appointments, handling correspondence, and providing exceptional customer service. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in office management software, multitasking, and maintaining welcoming and organized environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administration Receptionist
The Oaks Aged Care Facility
Mount Gambier, SA
06.2025 - Current
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided administrative support to healthcare staff, enhancing communication between departments.
- Maintained patient records with attention to detail, ensuring compliance with privacy regulations.
- Coordinated supply inventory and procurement processes, streamlining resource management for facility needs.
- Assisted in organizing events and activities for residents, fostering community engagement and participation.
- Liaised with external vendors to ensure timely delivery of services and supplies to the facility.
- Expedited invoice processing by accurately entering data into financial software programs.
- Prepared reports and presentations for meetings, contributing to informed decision-making within the organization.
- Organized company events and meetings, fostering positive relationships among colleagues and clients alike.
- Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
- Maintained detailed records and filing systems, ensuring easy access to vital information.
- Supported human resources functions by assisting with hiring processes and maintaining employee files.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed roster scheduling to ensure optimal staffing levels and coverage.
- Coordinated employee leave requests, ensuring compliance with policies and procedures.
- Developed and maintained accurate staffing reports for management review.
- Coordinated training sessions for new hires, ensuring proper integration into the existing workforce structure.
- Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
- Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
- Conducted regular audits of roster records, ensuring accuracy and consistency across all departments.
- Developed strong rapport with staff members through open communication channels, resulting in increased trust and cooperation in roster-related matters.
- Collaborated with department managers for efficient staff allocation and optimal shift coverage.
- Managed payroll systems, resolving discrepancies and maintaining accurate records.
Nanny/babysitter
01.2009 - Current
- Duties include:
- -Personal care including shower and bathing, hair, teeth and dressing
- -Transportation to and from school, appointments, and after school activities, daily outings
- -Medication administration
- -Daily activities such as child appropriate interactions and activities
- -Assistance with homework and school activities
- -Assistance with home duties such ae cleaning and cooking
Disability support worker
Department of human services
10.2022 - 10.2024
- Duties include:
- -24/7 care, respite, active nights, and passive nights
- -Personal care
- -Medication administration
- -Transport
- -Home duties (cooking/ cleaning)
- -Crisis interventions
- -Therapeutic interventions
- -Reporting
- -Assistance with appointments
- -day to day activity planning
Mental health support worker
Serene Country Living
05.2022 - 09.2022
- Duties include:
- -24/7 care, respite, active nights, and passive nights
- -Personal care
- -Medication administration
- -Transport
- -Home duties (cooking/ cleaning)
- -Crisis interventions
- -Therapeutic interventions
- -Reporting
- -Assistance with appointments
- -use of MYOB and Brevity
- -day to day activity planning
Direct care worker
Sheoak lodge- Millicent district health service
12.2021 - 05.2022
- Duties include:
- Personal care, (showering dressing, shaving, toileting)
- Feeding and meal assistance
- 1:1 assistance (walking with aids)
- Activity support
- Lifestyle programs
- Social engagements
- 24/7 care for residents as well as palliative consumers
- Covid -19 check in assistance
- Respite care
Disability support worker/ mental health support worker
People first community care
11.2020 - 11.2021
- Duties include.
- Personal care
- Medication administration
- Feeding
- Showering
- Transport to community
- 1:1 care
- Respite
- Community outings
- Personal grooming
- Use of Continence aids
- Cooking
- Daily living
- 24/7 supervision
- House duties
Ambulance Officer
SA Ambulance Service
03.2014 - 10.2020
- Duties include:
- Patient care in response to emergency, life threatening and non- life-threatening cases
- Drug audits
- Administration of medications
- Attend regular training and case audits
- Ordering supplies
- Attending and assisting at community engagement events
- Training and mentoring new recruits
- Liaise with professional personnel
- Use of medical equipment
- Documentation
- Advanced and basic life support- advanced first aid
- Radio/ computer use
child and youth therapeutic support worker in residential care
ac.care
06.2018 - 06.2019
- Duties include:
- Supervision of young people on a 24/7 roster
- Transport of young people
- Medications
- House duties
- Crisis intervention
- Support with family access
- Guidance and preparation for adulthood
- Therapeutic interventions
- Information/logging/use of computers
- Reports (carl, incident, property, injury, missing persons etc)
- Management of incidents
Home Support Worker
Resthaven Mount gambier
05.2016 - 06.2018
- Duties include:
- Personal care
- Domestic assistance
- Transportation
- Administration of medication as well as prompt and assist
- Social support and activities
- Meal prep and prompt
- Palliative care/ respite
service associate
Bunnings warehouse
11.2010 - 12.2014
- Duties include:
- Customer service
- Skilled training in nursery
- Processing transactions e.g. special orders and returns using POS and EFTPOS facilities
- Administration duties (phone Calls, emails, faxing, scanning, filling)
- Providing quotes
- Key cutting
- Promotion and organisation of community workshops
- Merchandising
- Training new team members
- Opening and closing of store procedures
customer service associate
Wendy's Mount Gambier
06.2007 - 07.2010
- Duties include:
- Customer service
- Ordering of stock
- Banking
- Stock rotation and audits
- Training of new staff
- Rostering
- Food preparation and handling
customer service associate
Mobil thru-way service station
03.2003 - 06.2007
- Duties include:
- Ordering stock and supplies
- Cash handling
- Rostering
- Vehicle maintenance
- Recording fuel levels
- General housekeeping duties
- Training new staff
- Processing POS transactions
Education
Certificate 4 - Ambulance & Health Care
Sa Ambulance Service
SA2014
Certificate 3 - Individual Support (Ageing)
TAFE SA
SASkills
- File organization
- Scheduling appointments
- Reception area maintenance
- Document management
- Mail handling
- Calendar management
- Meeting coordination
- Expense reporting
- Travel arrangements
- Visitor assistance
- Organization skills
- Telephone skills
- Time management
- Front desk operations
- Customer/Client relations
- Verbal and written communication
- Office administration
- Phone etiquette
- Data entry
- Staff management
Certification
- - First Aid
- - CPR
- - Mental health first aid
- - First aid for the suicidal person
- - QPR training
- - Report and respond to rape and sexual assault
- - Responsible service of alcohol
- - Enter and work in confined spaces
- - White Card
- - WWCC
- - NDIS checks
- - National crime check
- - Through their eyes
- - Basic level 1 firefighting
- - Certificate 1, 2 community services
- - Certificate 2 kitchen operations
- - Certificate 3 individual support ageing
- - Certificate 4 ambulance operations and health care
Timeline
Administration Receptionist
The Oaks Aged Care Facility
06.2025 - Current
Disability support worker
Department of human services
10.2022 - 10.2024
Mental health support worker
Serene Country Living
05.2022 - 09.2022
Direct care worker
Sheoak lodge- Millicent district health service
12.2021 - 05.2022
Disability support worker/ mental health support worker
People first community care
11.2020 - 11.2021
child and youth therapeutic support worker in residential care
ac.care
06.2018 - 06.2019
Home Support Worker
Resthaven Mount gambier
05.2016 - 06.2018
Ambulance Officer
SA Ambulance Service
03.2014 - 10.2020
service associate
Bunnings warehouse
11.2010 - 12.2014
Nanny/babysitter
01.2009 - Current
customer service associate
Wendy's Mount Gambier
06.2007 - 07.2010
customer service associate
Mobil thru-way service station
03.2003 - 06.2007
Certificate 4 - Ambulance & Health Care
Sa Ambulance Service
Certificate 3 - Individual Support (Ageing)
TAFE SA