Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Missy Moore

Charters Towers,Queensland

Summary

Highly motivated individual, hardworking, with good work ethics who feels proud of what I do and is very proud of my culture and who has the courage to take on a difficult and different challenge every day.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Lifestyle Support Worker

TARDISS
Charters Towers, QLD
04.2023 - Current

Providing assistance and support to disabled people in their homes or other places so they can live independently. Assisting people in carrying out essential daily tasks such as dressing, bathing, grooming, tooth brushing, medicine administration, restroom use, etc.

Disability Support Worker

We 2 Care
Charters Towers, QLD
03.2022 - 04.2023
  • Improved client independence by developing personalised support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.

Utility Officer All Rounder

Cater Care
Cloncurry, QLD
01.2022 - 03.2022
  • Day and Night shift - must be flexible to work both
  • Housekeeping duties - room and ensuite cleaning, making beds
  • Kitchen hand duties - assist with basic food prep and significant dishwashing
  • Dining room duties - maintain cleanliness, stock and crib food levels
  • Bar & retail duties - serving residents in the camp bar and shop areas
  • Common Area Cleaning - emptying bins, sweeping, mopping, general cleaning
  • Laundry Services - washing, drying & sorting of linen and other items
  • Mine Site Cleaning - general, ablution and mine site offices cleaning
  • Repetitive, physical tasks, including heavy lifting and bending
  • Assists the on-site broader team as required
  • Demonstrate a strong safety culture

Accountant Assistant

Endemol Shine
Charters Towers, QLD
08.2021 - 12.2021
  • Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports.
  • Streamlined accounts payable processes for timely vendor payments and reduced errors.
  • Improved efficiency by maintaining accurate records and supporting documentation for financial transactions.
  • Contributed to audit preparations, ensuring compliance with internal controls and external regulations.

Medical Receptionist

TAIHS
Charters Towers, QLD
03.2018 - 11.2020
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organised essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Improved front office organizations by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.

Kitchen Hand

McDonald's Restaurant
Charters Towers, QLD
02.2015 - 02.2016
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.

Cashier

PK’s Snack Bar
Charters Towers, QLD
05.2003 - 01.2005
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cultural Heritage Officer

Queensland Parks And Wildlife Service
Charters Towers, QLD
01.2000 - 10.2000

Locating Indigenous artifacts and documenting each and every one onto data base. Maintaining our land and local sites.

Tour Guide / Sales Assistant

Cor Mundi Promotions
Charters Towers, QLD
05.1998 - 12.1998
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Increased sales by building strong customer relationships and providing excellent service.

Customer Service Cashier

KFC
Charters Towers, QLD
02.1997 - 01.1998
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Graduate Certificate -

Columba Catholic College - Mt. Carmel Campus
Charters Towers, QLD
11.1998

Skills

  • Work Site Maintenance
  • Production Support
  • Site clearing
  • Cleaning
  • Able to work under pressure
  • Time Management
  • Record Keeping
  • High Energy Levels
  • Good Listener
  • Well Presented
  • Computer Skills
  • Customer Service Skills
  • Multitasking Skills
  • Dependability
  • Attention to Detail
  • Interpersonal Skills

Certification

Certificate II Aged Care

Certificate III Business Administration

Timeline

Lifestyle Support Worker

TARDISS
04.2023 - Current

Disability Support Worker

We 2 Care
03.2022 - 04.2023

Utility Officer All Rounder

Cater Care
01.2022 - 03.2022

Accountant Assistant

Endemol Shine
08.2021 - 12.2021

Medical Receptionist

TAIHS
03.2018 - 11.2020

Kitchen Hand

McDonald's Restaurant
02.2015 - 02.2016

Cashier

PK’s Snack Bar
05.2003 - 01.2005

Cultural Heritage Officer

Queensland Parks And Wildlife Service
01.2000 - 10.2000

Tour Guide / Sales Assistant

Cor Mundi Promotions
05.1998 - 12.1998

Customer Service Cashier

KFC
02.1997 - 01.1998

Graduate Certificate -

Columba Catholic College - Mt. Carmel Campus
Missy Moore