Mitchell Coolentianos
Carss Park
Summary
Currently working within the finance industry for 3+ years. Developing knowledge on the fundamentals of consumer analysis and mortgage operations. I'm self-motivated and determined to challenge myself within this career path.
Overview
4
4
years of professional experience
Work History
Business Support Officer - Secondment
St George Bank
09.2023 - Current
- Supporting officer for BDM's and State lead.
- Liaising with brokers via email/phone to support their queries on settlement and assessment related matters.
- Supporting BDM's with day-to-day arrangements and complex inbox tasks.
- Manage complaints raised via broker channels.
- Organise invites and setup events for BDM webinars/events.
- Review excel reporting on broker/BDM financials.
Critical Settlements Escalation Officer
St George Bank
11.2021 - 09.2023
- End of line support for critical settlements, ensuring urgent settlements are completed within their timeframe
- Direct contacts to BDM's, SGM's, Brokers & Lenders to support with settlement escalations and enquiries
- Incorporating credit guidelines and criteria in day-to-day tasks
- Experience in multiple settlement applications including CLAS, HOGAN, ECM, PEXA, ATOMS, SALESFORCE & OBP
- Case management/IU for critical settlements due next/same day
Premium & Lending Connect Specialist
St George Bank
03.2020 - 11.2021
- Specialist in consumer lending support for existing home loans
- Process & approve credit card/personal loan applications
- Analyzing consumer profiles for risk assessment in new credit card & personal loan applications
- Negotiating fixed & variable interest rates
- Supporting consumers with general and complex home loan enquiries.
Education
DIPLOMA OF BUSINESS -
TAFE NSW
Kogarah, NSW01.2017
DIPLOMA OF MANAGEMENT -
TAFE NSW
Kogarah, NSW01.2017
CERTIFICATE IV, BUSINESS SERVICES -
TAFE NSW
Kogarah, NSW01.2017
Skills
- Problem solving
- Adaptability
- Collaboration
- Strong work ethic
- Time management
- MS Office
- Regulatory Compliance
Hobbies and Interests
- Finance
- Investment
- Sport
- Socialising
References
Available upon request
Timeline
Business Support Officer - Secondment
St George Bank
09.2023 - Current
Critical Settlements Escalation Officer
St George Bank
11.2021 - 09.2023
Premium & Lending Connect Specialist
St George Bank
03.2020 - 11.2021
DIPLOMA OF BUSINESS -
TAFE NSW
DIPLOMA OF MANAGEMENT -
TAFE NSW
CERTIFICATE IV, BUSINESS SERVICES -
TAFE NSW
Similar Profiles
Kienna TuitavakeKienna Tuitavake
Customer Service Advisor - Banker at St George BankCustomer Service Advisor - Banker at St George Bank
Lee BreenLee Breen
Customer Service Specialist at St George BankCustomer Service Specialist at St George Bank
Emel ErdoganEmel Erdogan
CSS (Customer) at St George BankCSS (Customer) at St George Bank
Sean Alexander ZoszakSean Alexander Zoszak
CSO/CSS/Assistant Branch Manager/ Branch Manager at St George BankCSO/CSS/Assistant Branch Manager/ Branch Manager at St George Bank
Joanna LeontiosJoanna Leontios
General Sight Crew at Team EventGeneral Sight Crew at Team Event